Elevate customer experience as an Agent Success Manager with Decagon. This role combines relationship management with hands-on execution in a fast-paced, in-office workplace. Join Decagon's high-impact Agent Success team to guide customer deployments and support adoption.

Your expertise in B2B SaaS and communication skills will help you build long-lasting partnerships, co-pilot deployment journeys, and provide valuable customer insights. You’ll work cross-functionally to shape technology performance and truly drive customer success through collaboration. Key Responsibilities:

- Shape the Agent Success function and its operations
- Build strategic partnerships with customers
- Support customers from project scoping to adoption
- Continuously learn product features and AI context
- Communicate effectively with all customer stakeholders

Requirements:

- 4+ years in a B2B SaaS customer-facing role
- Proven experience managing large customer projects
- Excellent communication and presentation skills
- Strong interpersonal and teamwork abilities
- Business understanding of sales processes

Leverage your expertise to guide customers through their AI journey at Decagon.

📌 Agent Success Manager at Decagon (Toronto)
🏢 Decagon AI
📍 Toronto