Elevate customer experience as an AI Applied Scientist with Dialpad. Utilize your NLP and machine learning expertise to develop cutting-edge solutions in voice and chat interactions. In this position, you’ll conduct research to advance Dialpad's autonomous voice agents, focusing on real-time systems that can listen and respond effectively.

Your passion for AI will help create groundbreaking features for business communications while working alongside engineering, design, and product teams. Expect to contribute to top-tier scientific literature as part of your role. Key Responsibilities:

- Implement state-of-the-art NLP and ML models
- Troubleshoot and evaluate performance of algorithms
- Handle large volumes of textual data
- Create features that utilize LLM technology
- Collaborate across departments to launch models Requirements:
- Master’s or PhD in AI-related disciplines
- 2+ years of NLP experience for Master’s holders
- Familiarity with Python and ML frameworks
- In-depth understanding of LLM architectures
- Strong collaboration and communication skills Shape the future of AI in customer interactions at Dialpad and make a real difference.

📌 AI Applied Scientist Role at Dialpad (Kitchener)
🏢 Dialpad Japan
📍 Kitchener