Overview The Bean Scene team is searching for an Assistant Manager of Operations! In this fast-paced role, you will be overseeing daily store operations, lead a motivated team, and ensure exceptional customer experiences. We’re looking for a proactive, mature, and responsible person with a passion for management and a knack for motivating others.

Candidates must have full weekday, weekend, and holiday availability. Shifts start as early as 6:30am and end as late at 5:30pm. Must be available for sick call coverage and holiday coverage.

Experience

- Barista experience is a strong asset, but not required.
- 2+ years of experience as a supervisor or manager in a cafe, quick service restaurant, or retail is required.

Responsibilities

- Assist in managing daily store operations to ensure smooth and efficient functioning.
- Lead, supervise, and motivate team members to deliver outstanding customer service.
- Oversee product ordering, maintenance, staff management, and more!
- Handle cash management, and minor administrative tasks accurately and efficiently
- Onboarding new staff members and train them on operational standards.
- Manage POS (Point of Sale) systems, cashiering activities, and customer transactions with professionalism.




- Monitor inventory levels through purchasing and stock management to meet customer demands.
- Train staff on sales techniques, product knowledge, and organizational procedures
- Ensure compliance with company policies, health & safety standards, and store regulations
- Provide coverage for the Operations Manager and Ownership during vacations.
- Be available for after hours shop calls for maintenance and employee calls.

Skills

- Strong negotiation skills with the ability to influence outcomes positively
- Proven experience in retail sales, supervising teams, and store management
- Excellent communication skills paired with phone etiquette for customer interactions
- Adept at training & development of staff members
- Knowledge of minor administrative, and cash handling procedures
- Familiarity with POS systems, merchandising tools, and marketing techniques
- Exceptional organizational skills with effective time management capabilities
- Leadership qualities that inspire teamwork and foster a positive work environment
- Ability to handle administrative tasks efficiently while maintaining attention to detail in math and recordkeeping

Pay: From $20.00 per hour

Benefits

- Adaptable schedule
- Paid time off
- Store discount

Work Location: In person

📌 Assistant Manager of Operations (Kelowna)
🏢 Bean Scene Coffee Works
📍 Kelowna