Join Dext as a Bilingual Customer Success Leader, driving engagement and satisfaction in the B2B SaaS landscape. Your insights will help convert clients into strategic partners through effective product use. In this crucial role, you will guide partners through the entire customer lifecycle by offering tailored support and education focused on our cutting-edge platform.

Your responsibilities extend to leading informative training sessions and collaborating with various teams to ensure smooth user experiences and high retention rates. Key Responsibilities:

- Own and enhance the customer journey after onboarding
- Educate partners through consultative conversations
- Conduct training sessions to drive product understanding
- Strategically collaborate with teams to minimize churn
- Create and implement plans for effective product adoption Requirements:
- Minimum 4 years in a targeted Customer Success role
- Excellent communication and analytical skills
- Understanding of accounting software is advantageous
- Ability to manage multiple initiatives
- KPIs and results-driven mentality Enhance Dext's customer experience while making your mark in the exciting world of fintech.

📌 Bilingual Customer Success Leader at Dext (Toronto)
🏢 Dext
📍 Toronto