TekStaff's Client has a current vacancy for "Bilingual French & ENglish- Helpdesk / Customer Service”

This is a 6 month contract located in ON – Scarborough / Hybrid ( 2 weeks of training onsite and then a hybrid work model (Mandatory 3 days onsite per week).

Typical Day in Role:

- Following the Daily/ Weekly and Monthly assigned tasks.
- Responding to Coordinator inquiries based on the sense of urgency.
- Adhering to the service level agreement and acknowledging the coordinator’s email inquiries.
- Purging and redirecting new replacement cards to their respective address.
- Tracking all interactions with our internal and external clients for any email or phone requests.
- Reporting any problem log with the appropriate vendor for further investigation.
- Taking ownership, updating, and engaging the client of outstanding investigations.
- Checking resources and procedures to enhance their knowledge.

Must Haves:

- Minimum of 3 years’ experience in a customer service role
- TSYS Knowledge
- Strong proficiency in Microsoft Excel,



including data analysis and reporting functions
- Bilingual proficiency in English and French (spoken and written)

Nice to Have

- Previous Commercial Card and Contact Center experience.

Soft Skills:

- Strong verbal and written communication skills.
- Analytical and problem-solving skills.
- Excellent attention to detail.
- Time management and ability to work independently.
- Result and Customer Focus.
- Interpersonal skills and high-performance mindset.
- Flexibility.

Education:

- College/University degree preferred

1 round of interview over video conference – 30-60 minutes

Manager will send an assessment test to be completed within 24 hours after receiving once interview is completed.

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

📌 Bilingual French and English -Helpdesk / Customer Service (Scarborough)
🏢 Tekstaff IT Solutions
📍 Scarborough