Company Description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

About the role

Location: Expectation to be in office 5 days/week for the first three months and then transition to a hybrid structure with three days in office, Bay St downtown Toronto and 2 days remote

Travel Expectations: May require some travel across Peel, York, Toronto and Ottawa region

Like WCG, you believe in the power of work, As a Business Support Specialist you'll play an integral role in supporting the team with a range of responsibilities including the coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You'll bring exceptional technical skills, resourcefulness, business experience, and work independently and with the organizations internal and external stakeholders. You will also prepare and analyze reports, continually improve systems and processes to maximize program efficiency, effectiveness and productivity for enhanced client outcomes.

What you'll do

Perform administrative tasks and provide general support for the Contract Management team

Draft communications to external partners in both official languages

Coordinate logistics and provide administrative support for events (in-person and virtual)

Organize file management and improve efficiencies in document storage infrastructure

Prepare and analyze reports and share with the appropriate team members





Contribute to continuous improvement efforts by supporting and assisting the Contract Management team with efficiency and effectiveness initiatives

Work to continually improve organizational systems and process to maximize program efficiency, effectiveness, and productivity in support of enhanced client outcomes

Review reporting and monitor performance and contractual compliance

Act as the internal contact and maintain key partner contacts database and relationships

Liaise with key collaborators on behalf of the organization

Qualifications

What you bring

3+ years’ experience in office management or administration

Previous experience in a service-related industry;

experience in Employment Services an asset

Ability to manage multiple priorities and deadlines in a fast-paced environment

Excellent customer service, diplomacy, and interpersonal skills

Able to maintain composure during difficult and high-pressure situations

Must be able to work independently with minimal supervision

Excellent communication skills

Above average administrative and organizational skills

Solid problem solving, prioritizing, and multi-tasking skills

Strong digital literacy including social media and advanced Microsoft Office skills, with a focus on Excel

Solid understanding of confidentiality and other qualified codes of conduct; must submit for a criminal record check

Flexibility: able to work travel to different locations across Peel, York, Toronto and Ottawa region as required For complete job requirements,



see the full here

Additional Information

What we offer

Competitive salary of $55,000 to $60,000 per year

Comprehensive and flexible health and dental benefits

RRSP Matching program of 2.5% base earnings

Ongoing learning and development opportunities

Generous time off policy to encourage work/life balance A diverse and inclusive workplace with a track record of high employee engagement and teamwork

IICWCGEOOTT Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Program: Employment Srvs Sppt - EO

Travel Expectations: Yes (see description for details)

Employment Type: Permanent

📌 Business Support Specialist (Toronto)
🏢 Wcg International Consultants
📍 Toronto