POSITION SUMMARY:

The caseworker is responsible for the intake process and integrating guest/tenants into available programs; they will engage with guest/ tenants to provide individualized, client-centered support with a range of services and referrals including mental and physical health, housing, education and employment services, legal and financial support, crisis management, and harm reduction; work with guests/tenants on individual goal setting and coordinate with the other departments to facilitate transition between programs.

RESPONSIBILITES:

- Lead intake screening, interviews, and complete intake reports;
- Advocate for the guest/tenants and assist them in overcoming systemic barriers that may preclude them obtaining support;
- Consult with relevant stakeholder for case planning;
- Maintain and model appropriate professional boundaries;
- Develop and implement programming and projects to support guest/tenants;
- Build and maintain relationships with community partners;
- Provide support for offsite appointments as applicable;
- Participate in departmental planning activities;
- Responsible for reporting any serious occurrences including but not limited to injury, illness, or incidents of aggression;
- Oversee and assist with the planning and implementation of program enhancements;
- Compile caseload statistics and prepare program and guest/tenant reports;
- Provide guidance and oversight of volunteers and placement students;
- Maintain knowledge of external regulatory bodies governing the organization;
- Maintain current credentials as required for employment;




- Responsible for keeping accurate records and documentation;
- Other duties as assigned.

QUALIFICATIONS:

- Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;
- Completion of the following certificates considered an asset: First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;
- Joint health and Safety certification considered an asset

EXPERIENCE:

- Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.
- Experience facilitating and building partnerships with external agencies;
- Experience with facilitating workshops and leading training.
- Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset;
- Experience working with individuals in a Harm Reduction setting;
- Demonstrated reliability and availability to attend scheduled shifts

SKILLS:

- Understanding of anti-oppressive practice;
- Excellent oral,



written and interpersonal communication skills
- Excellent organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)
- Strong understanding of a harm reduction philosophy;
- Ability to de-escalate conflicts

Interested Applicants Qualified applicants should email the resume and cover letter to HR at [email protected] by end of day, August 7, 2026.

Please include the competition # 26-024 in the subject line of your email.

BARGAINING UNION POSITION

Location: St. Felix Centre- (25 Augusta Ave, Toronto)

Hours: 40 hours per week

Days: Monday - Friday

Shift: 9:00am – 5:00pm

Dept/Prog: Housing/ Hope House

This position is for an existing vacancy.

Acknowledgement and Agreement

St Felix Centre strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, St Felix Centre will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

We welcome and encourage applications from people with all abilities and will make accommodation upon request in relation to the materials or processes to be used.

Pay: $63,273.60 per year

Perks

- Dental care
- Employee assistance program

Work Location: In person

📌 Caseworker (26-024) (Toronto)
🏢 St. Felix Centre
📍 Toronto