Reporting to the Director, HR Business Support Services and Projects, the Manager leads the HR Business Support Services (HRBSS) team responsible for supportin PeopleSoft, RMS, and eRecords. This role serves as the primary liaison between HR Shared Services, IT, and business stakeholders, providing leadership, oversight, mentoring, hiring, performance management, and direction for Senior Analysts and Analysts. The Manager ensures the timely delivery of HR system implementations, upgrades, enhancements, and production support while building solid relationships with HR operational teams and users across the organization.

The role drives innovation to enhance the user experience, supports HR process improvements, and helps define the HR systems roadmap by advancing integration, standardization, efficiency, and productivity. The HRBSS team supports all HR system enhancements and customizations in a fast-paced, multi-company, multi-union workplace. Responsible and accountable for leading teams involved in the day-to-day support of HCM (PeopleSoft, RMS System and eRecords) systems and processes.

Reviews new functional designs along with Senior Analysts to ensure standards are met and approves to be moved to development. Develops partnerships across the HR functions and broader business to deliver value added and efficient products and services. Evaluates individual and team performance.

Investigates and manages any staff issues. Develops, maintains, and implements internal business processes for the HRBSS team to streamline work and ensure team is effective and cohesive. Identify, assess, and anticipate business needs and help develop integrated solutions.

Continuously increasing knowledge of PeopleSoft and Taleo functionality, working with Operations to identify anything that can be beneficial. Works closely with AHS IT to design, build, test and implement new and/or enhanced HCM system functionality. Responsible for leading in conjunction with IT,



the planning and implementation of system updates and upgrades.

Leads and supports implementation efforts where appropriate especially as related to cross‑functional initiatives. Works with team to provide overall prioritization of work assignments and management of functional team resources and their activities. Provides leadership to team members through coaching, mentorship, encouraging dialogue and providing guidance and advice to facilitate resolutions to work or design issues.

A minimum of (8) years’ experience in a human resources role leading large, diverse teams within an organization of significant size, complexity, and diversity (health care experience is an asset). In-depth knowledge of HCM Systems (PeopleSoft preferred) is also required.

University

Degree in Business, Human Resource, or combination of related experience/education.

Experience with a Recruitment Management System (Taleo preferred) with ability to provide configuration, integration, application and troubleshooting support of the system. Strong client‑focus and commitment to providing high‑quality services. Demonstrated ability to develop functional, application and process strategies, build business cases and propose innovations.

Excellent organizational skills including the ability to prioritize workload to meet deadlines and manage multiple concurrent tasks. Demonstrated innovation and change management skills which include supporting and encouraging new ideas and approaches to build organizational efficiency.

Experience working with a large, complex, and unionized organization is an asset.

Project Management

Professional (PMP) is an asset. Healthcare experience an asset. All postings close at 23:59 MT of the posting end date indicated. A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce. #

📌 Chargé(e) de gestion rh et planning H/F (Calgary)
🏢 Alberta Health Services
📍 Calgary