Join Citi as a Production Support Intermediate Analyst and embrace the prospect to enhance your technical skills. You will be responsible for delivering efficient application support and analytical solutions in a collaborative setting. This developing professional role involves working closely with users and internal tech teams to troubleshoot incidents and implement long-term solutions.

You will use your analytical skills and knowledge of data tools to make informed decisions while maintaining high service standards.

Your role is pivotal in ensuring seamless operations and adherence to compliance standards. Key Responsibilities:

- Resolve user queries through application support
- Conduct disaster recovery testing and system checks




- Collaborate with development teams on product releases
- Create and refine operational documentation
- Assess security issues and vulnerabilities in applications Requirements:
- 2-5 years of experience in production support
- Familiarity with ITSM platforms such as ServiceNow
- Knowledge of middleware and networking concepts
- Basic programming skills for automation and troubleshooting
- Bachelor's degree or equivalent experience Leverage your skills in a vital role at Citi, enhancing operational efficiency and user satisfaction.

📌 Citi Production Support Analyst Role (Mississauga)
🏢 Citigroup
📍 Mississauga