Airtraffic is a video production company with clients in the video game industry. We are seeking a contract Client Services Manager to manage day-to-day client communications: relaying updates and deliverables, gathering and routing feedback, answering client questions, and running client calls. This role requires solid written and verbal communication skills and the ability to balance multiple client relationships simultaneously. This is a remote opportunity.
You can view examples of the work we produce at: www.airtraffic.co The Work:
Serve as the primary point of contact for clients across multiple concurrent projects
Send clients regular status updates and deliverables on schedule
Collect, clarify, and route client feedback to internal production teams accurately and quickly
Field client questions and get them answered promptly, looping in the right internal team member when needed
Run client phone calls, including status check-ins and feedback reviews
Flag client concerns, risks, or scope questions to the internal stakeholders
Keep communication organized and easy to track across all active client accounts You:
Love video games
Love talking to people
Have experience managing client relationships or accounts, ideally at a creative, marketing, or production agency
Have a working understanding of video and design processes and workflows
Communicate clearly and professionally in writing and on calls
Have experience using Notion, Slack, Google Workspace, or similar business tools
Are comfortable relaying feedback between two parties without losing nuance or important details
Can manage multiple client accounts and communication threads at once without dropping things