Job Summary

Chiang Rai Thai Kitchen and Bar is seeking an experienced and customer-focused Client Services Manager to oversee guest relations and front-of-house service operations. In this role, you will ensure exceptional customer experiences, supervise the service team, manage reservations, resolve guest concerns, and support the daily operations of the restaurant. You will play a vital role in maintaining outstanding hospitality standards while building strong relationships with guests.

The ideal candidate is a professional leader with excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

- Lead daily client service and front-of-house operations.
- Welcome guests and ensure an outstanding dining experience.
- Manage customer inquiries, feedback, and service recovery professionally.
- Supervise, train, and support front-of-house and guest service team members.
- Coordinate reservations, special events, and group bookings.
- Monitor service quality and implement improvements to enhance guest satisfaction.
- Collaborate with kitchen and management teams to ensure efficient restaurant operations.
- Prepare customer service reports and operational performance summaries.
- Maintain customer records and support loyalty and guest engagement initiatives.
- Ensure compliance with company policies, hospitality standards, and food safety regulations.

Qualifications





- High school diploma or equivalent required.
- Diploma or Degree in Hospitality Management, Business Administration, or a related field is an asset.
- Previous experience in customer service management, restaurant management, hospitality, or guest relations is preferred.
- Strong leadership and interpersonal skills.
- Excellent verbal and written communication abilities.
- Experience with POS systems, reservation platforms, and Microsoft Office is an asset.
- Robust organizational and problem-solving skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.

Benefits

- Competitive Salary
- Flexible Schedule
- Paid Training
- Paid Time Off
- Dental Care
- Extended Health Care
- Vision Care
- Employee Assistance Program
- Employee Meal Discount
- Company Events
- Career Development Opportunities

About the Company Chiang Rai Thai Kitchen and Bar is dedicated to serving authentic Thai cuisine with exceptional hospitality in a warm and welcoming atmosphere. We are committed to providing memorable dining experiences while fostering a supportive workplace where teamwork, professionalism, and career growth are encouraged. Join our team and become part of a restaurant that values excellence, innovation, and outstanding customer service.

Pay: $17.00-$27.00 per hour

Benefits

- Company events
- Company pension
- Flexible schedule
- Paid time off
- Vision care

Work Location: In person

📌 Client Services Manager (Markham)
🏢 Chiang Rai Thai Kitchen and Bar
📍 Markham