If you've successfully managed a busy family practice and are looking for your next challenge, this role gives you the prospect to apply your expertise across dozens of clinics instead of just one. You'll work directly with clinic owners, improve operations at scale, and build a career beyond traditional clinic management.

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ClinicLine

ClinicLine helps Canadian medical clinics find qualified, dedicated, and reliable remote medical administrative professionals, allowing clinics to save money while maintaining consistent, high-quality support.

Who This Role Is For

This role is strictly for experienced Canadian medical clinic leaders.

You must have

- Direct experience working in a Canadian family medicine clinic (not dental, not hospital-only)
- Hands-on Medical Office Assistant (MOA) experience
- Proven experience managing clinic staff and operations

If you do not meet all of the above, you will not be considered.

Role Overview

ClinicLine is hiring a full-time Clinic Success Manager to manage and strengthen relationships with our clinic partners.

This role is designed specifically for a former or current Clinic Manager in Canadian primary care who deeply understands day-to-day clinic operations, administrative workflows, and staff management.

You will fully own clinic relationships from onboarding through long-term success, taking accountability for client satisfaction, retention, and performance outcomes. You will also play a key role in hiring, onboarding, and managing remote medical administrative staff.





Key Responsibilities

- Fully own and manage relationships with assigned clinic clients
- Lead clinic onboarding and ensure smooth implementation
- Define workloads, KPIs, and performance expectations for remote staff
- Act as a subject matter expert in Canadian primary care clinic operations
- Optimize clinic administrative workflows (calls, fax, EMR, scheduling)
- Lead recruiting and hiring for clinic placements
- Run client meetings, performance reviews, and issue resolution
- Provide oversight and guidance to remote medical administrative staff

Mandatory Experience All of the following are required:
- 2+ years as a Medical Office Assistant (MOA) in a Canadian family medicine clinic
- 3+ years as a Clinic Manager (or equivalent leadership role) in Canadian primary care
- Direct experience managing administrative staff and clinic operations
- Hands-on experience with EMRs (Accuro, OSCAR, Telus PS Suite, etc.)

Applications without this experience will not be reviewed. What We’re Really Looking For
- Someone who has run a clinic, not just worked in one
- Someone who understands real workload constraints, patient flow, and admin bottlenecks
- Someone confident advising clinic owners and physicians
- Someone who can translate clinic operations into scalable processes

Role Details
- Full-time: 40 hours per week
- Remote/ Hybrid role, GTA preferred
- Flexible schedule required
- Compensation: $55,000 - $65,000 plus quarterly bonus

Work Location: Remote/ Hybrid

📌 Clinic Success Manager (Greater Toronto Area)
🏢 ClinicLine
📍 Greater Toronto Area