Clinician, Crisis & Outlook Oxford Direct Service - (OPSEU)

Full-Time, Permanent (Benefitted)

London, Ontario (London Zone)

Application Deadline: August 4, 2026

We believe when individuals in our community experience an urgent mental health or addiction crisis, they deserve a response that is person-centred and supportive, while focusing on personal dignity and wellbeing.

Crisis Clinicians will support individuals accessing services by providing a psychosocial response in order to promote crisis resolution and empowerment for the individual. The Crisis Clinician will also work collaboratively with individuals to assess and identify their needs and link them to appropriate supports in the community.

Crisis Clinicians work within a multi-disciplinary team framework throughout Oxford County.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING

What you'll be making - Starting rate for this role is $30.01 per hour for Level 1 – Direct Service, Regulated:

Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($37.26 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement

Premiums of $2.00 per hour will be applied for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts.

When you'll work

-70 hours biweekly; rotating days, afternoons, evenings and weekends

Your pension plan

–Immediately enrolled in the Healthcare of Ontario Pension Plan (HOOPP)

What your benefits will be – After a 90-day waiting period, will be enrolled in extended healthcare perks

HOW YOU WILL BE MAKING A DIFFERENCE:

Establish a working and supportive relationship with the client

Assess clients’ mental, physical and emotional functional abilities and needs

Investigates client’s current resources through complete psycho-social history and domains collections, and collateral information





Provide client assessment, intervention, and counselling via telephone and in person supports

Provide mental health assessments to Emergency Departments (Woodstock Hospital, Tillsonburg District Memorial Hospital and Alexandra Hospital) upon request.

Support individuals as requested by Woodstock Police Service (WPS) and Oxford County Ontario Provincial Police (OPP)

Provides counselling support to those attending at one of CMHA TVAMHS Oxford County based Talk-In Counselling Services

Provide first contact functions and system navigation support for clients

Provide short-term follow-up support to bridge the gap from referral to engagement with a longer-term support service as needed

Coordinate and facilitate referrals to internal and external services and supports

Advocate as necessary in order to facilitate access to services and supports with the objective of remediating immediate crisis situation

Provide short-term, psychotherapeutic intervention to assist individuals in gaining insight and improving coping skills within the framework of the crisis model.

Perform in a calm, competent and efficient manner in an emergency situation acknowledging the individual’s need for privacy and dignity.

Teach, using a variety of approaches, life skills and adaptive techniques to help enable individuals to function more effectively on a day-to-day basis

Utilize harm reduction principles to identify, reduce and remove risk factors.

24/7 Reach Out Addiction and Mental Health Crisis Line responsibilities:





All Crisis Clinicians are to provide support to individuals through Reach Out.

Provide crisis intervention services and supports on Reach Out via phone, text and web chat.

Respond to voicemails from Reach Out.

Establish a therapeutic relationship with individuals accessing Reach Out, and work with individuals to address their immediate concerns.

WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check (PVSC) completed within the last six months. In order to avoid delays in beginning a position, interested applicants who are in need of a PVSC are encouraged to apply for one as soon as possible.

We require the following qualifications:

RPN, RN, Social Service Worker Diploma, Bachelor's or Master's Degree in Occupational Therapy, Social Work, Psychology or related field (primary proof of credentials will be required during the hiring process i.e. original

Currently registered and in good standing with the Ontario College of Social Workers and Social Service Workers (as an RSW, SSW), the College of Nurses of Ontario, the College of Registered Psychotherapists of Ontario, or the College of Occupational Therapists of Ontario

Current, satisfactory Police Vulnerable Sector Check (PVSC)

Valid Driver’s License: minimum G2 class required

Access to a vehicle required for personal transportation

Demonstrated ability to attend work regularly

We prefer the following qualifications:

ASIST Certificate

Current First Aid and CPR certification

Experience and detailed knowledge of serious mental illnesses usually gained by several years of working within the mental health field

Experience in crisis intervention/management and crisis resolution

Experience in working in a community-based setting with an extensive knowledge of social assistance programs and both generic and specialized local social support networks is essential

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