With over 34,000 registrants, the Ontario College of Social Workers and Social Service Workers (“the College”) is the regulatory body for social workers and social service workers in Ontario. Our mandate is to serve and protect the public interest through self-regulation of the professions. Are you interested in joining a dynamic team dedicated to protecting the public and promoting ethical and professional practice?

The Role: Manager, Hearings and Compliance The Manager, Hearings and Compliance is a new role responsible for managing all aspects of the hearings process for cases referred to the Discipline Committee and Fitness to Practise Committee while also overseeing registrant compliance. Critical areas of oversight include Hearings Proceedings and Decisions and Compliance Monitoring. This role reporting to the Senior Director, Professional Conduct, is also a member of the Management team, and provides people leadership and oversight to staff, committees, contractors, and independent legal counsel.

Oversee all aspects of hearings management and compliance monitoring, including registrant compliance. Monitor hearings processes, planning, and priority setting to ensure efficient, accurate case management and effective department operations. Oversee the processing of cases referred to the Discipline and Fitness to Practise Committees, including the management of legal counsel handling court and tribunal proceedings related to discipline, fitness to practise, title protection, and holding out matters.

Provide staff support to the Discipline and Fitness to Practise Committees, including orientation, training, and adhering to appropriate processes and timelines. Provide people leadership and oversight to a team, including coaching, performance appraisals, and mentoring.



Work closely with and provide oversight to Independent Legal Counsel.

Identify risks within hearings and compliance processes and, where required, research best practices and work with legal counsel to implement improvements. Ensure the accuracy and compliance of the Public Register and College website content with applicable legislation, policy, AODA requirements, and records management principles. Publish hearing decisions to CanLII in accordance with College policy.

Contribute as a member of the Management Team to operational planning and cross-departmental collaboration. Foster a team environment by role modeling leadership behaviour aligned with the Vision, Mission, Core Values and Strategic Priorities of the College, empowering staff, and building team capacity with a service mindset. LLB or JD and membership in good standing with the Law Society of Ontario.

Minimum of seven years of progressive experience in registrant-focused services or a regulatory setting, with strong knowledge of administrative law. Minimum of five years of people leadership experience, with demonstrated ability to coach, manage performance, and support professional development.

Experience working with Councils, Boards, and/or Committees, as well as external and independent legal counsel. Demonstrated expertise in administrative law principles, including procedural fairness, transparency, confidentiality, statutory interpretation,



and professional regulation. Proven ability to manage sensitive and complex matters involving members of the public, registrants, and colleagues with empathy and professionalism.

Strong analytical, organizational, and attention-to-detail skills, with the ability to manage multiple cases and shifting priorities. Knowledge of regulatory sector trends and the ability to anticipate and respond to evolving requirements. Technologically savvy, with demonstrated experience using Microsoft 365 and relational databases.

Serving and protecting the public by remaining responsible, responsive and transparent. Community-centred : The position is a full-time, permanent position.

Downtown

Toronto office (accessible on both Line 1 and Line 2 of the TTC). An additional week of paid time off as the College closes between December 25th and January 1st and early office closure on the Friday before a public holiday. Competitive benefits package including vision care, dental care, extended health care, enhanced coverage for mental health practitioners, parental leave top-ups and a generous Health Care Spending Account.

Investing in your professional growth through courses, conferences, cross departmental projects and collaboration.

The Ontario

College of Social Workers and Social Service Workers values transparency and fairness in recruitment. Our recruitment team reviews and assesses at every stage for all final hiring decisions.

The Ontario

College of Social Workers and Social Service Workers strives to be diverse, inclusive, fair and equitable and to create an accessible, barrier-free workplace. org with subject line “Manager, Hearings and Compliance” or call (phone hidden) x208.

📌 Compliance monitoring manager(m/f) (Toronto)
🏢 Ontario College of Social Workers and Social Service Workers
📍 Toronto