Dentifique is representing a modern, technology-focused dental practice in Oakville, Ontario seeking an experienced Concierge / Front Desk Administrative professional to provide patient experience and administrative support services.
The practice is committed to delivering an exceptional patient journey through professionalism, efficiency, advanced technology, and outstanding service standards.
This opportunity is suited for an experienced dental administrative professional who understands patient communication, dental office workflows, scheduling coordination, insurance administration, and maintaining a high standard of professionalism within a healthcare environment.
Scope of Services The Front Desk Administrative will provide support services including, but not limited to:
Patient Experience Support
- Provide professional and welcoming communication with patients.
- Assist with patient inquiries and general administrative requests.
- Support a positive patient experience throughout the patient journey.
- Maintain a professional and hospitality-focused approach in all interactions.
- Assist with creating an organized and welcoming reception environment.
Scheduling & Administrative Coordination
- Support appointment coordination using dental practice management software (Dentrix).
- Assist with appointment confirmations and administrative follow-ups.
- Support recall communication and patient reactivation initiatives.
- Assist with schedule organization and administrative workflow improvements.
- Coordinate administrative communication between patients and the dental team.
Dental Software Administration
- Utilize dental practice management software, Dentrix.
- Maintain accurate administrative information within patient records.
- Support documentation organization and digital record management.
- Assist with administrative reporting requirements.
Insurance & Billing Administration Support
- Assist with insurance-related administrative processes.
- Support claim submissions and documentation requirements.
- Assist with patient billing inquiries.
- Support payment administration processes.
- Maintain accuracy and confidentiality when handling financial information.
Compliance & Confidentiality The successful service provider must:
- Maintain strict patient confidentiality.
- Follow PHIPA requirements related to personal health information.
- Handle patient information with professionalism and discretion.
- Maintain accurate documentation.
- Follow applicable dental office privacy and administrative protocols.
Required Experience The ideal candidate will have:
- Previous experience in dental administration, healthcare administration, or premium customer service.
- Knowledge of dental terminology and workflows.
- Experience with Dentrix or similar dental software.
- Understanding of dental insurance processes.
- Strong communication and interpersonal skills.
- Exceptional organization and attention to detail.
- Ability to manage confidential information professionally.
Preferred Experience Preference may be given to candidates with:
- Experience in general dentistry, implants, cosmetic dentistry, or restorative dentistry.
- Experience supporting multiple providers.
- Familiarity with CDCP administration.
- Experience working within digitally advanced dental environments.
Professional Qualities The successful candidate demonstrates:
- Strong professionalism.
- Excellent communication skills.
- A patient-first mindset.
- Reliability and accountability.
- Attention to detail.
- Ability to work collaboratively with dental professionals and administrative teams.
- Commitment to maintaining high service standards.
Engagement Details Location: Oakville, Ontario
Work Arrangement: On-site service support (including weekends)