Hiring Location: Calgary, AB (Hybrid/Client Site)

Employment Type: Full Time

Position Overview The Coordinator, Cybersecurity Incident Management & Monitoring (SOC/NOC) is responsible for the coordination, monitoring, analysis, and escalation of cybersecurity and network operational events affecting critical infrastructure environments within the Oil & Gas, Power Generation, Utilities, and Industrial Operations sectors. This role serves as a key operational resource within a Security Operations Center (SOC) and Network Operations Center (NOC), ensuring the continuous monitoring, detection, prevention, investigation, and response to cybersecurity threats and operational anomalies impacting Information Technology (IT), Operational Technology (OT), Industrial Control Systems (ICS), SCADA networks, and critical energy infrastructure.

The Coordinator works closely with cybersecurity analysts, network engineers, plant operations personnel, control system specialists, and client stakeholders to maintain compliance, improve threat visibility, and support incident response activities that protect production, safety, reliability, and regulatory obligations.

Key Responsibilities

Security Monitoring & Incident Prevention

Continuously monitor SOC/NOC dashboards, SIEM platforms, network monitoring tools, and OT security systems for suspicious activity and operational anomalies.

Review automated alerts and perform initial triage, validation, categorization, and prioritization of security incidents.

Identify indicators of compromise (IOCs), threat intelligence alerts, malware activity, network intrusions, unauthorized access attempts, and abnormal OT system behavior.

Coordinate preventative actions to minimize cybersecurity risks to industrial control and business systems.

Maintain awareness of emerging cyber threats affecting critical infrastructure, energy, and industrial sectors.

Incident Response Coordination

Coordinate incident response activities according to established cybersecurity incident management procedures.

Escalate security events to cybersecurity analysts, engineers, leadership teams, and client representatives as appropriate.

Document incident timelines, findings, actions taken, and lessons learned.

Support containment, eradication, recovery, and post-incident review activities.

Participate in cyber incident simulations, tabletop exercises, and emergency response drills.

Network Operations Monitoring

Monitor network performance, availability, and health across enterprise and OT environments.

Coordinate response activities related to communication failures, network outages, and system performance issues.

Track service interruptions and assist in managing incident resolution processes.





Ensure accurate incident logging and ticket management within designated platforms.

OT / ICS Security Support

Monitor industrial environments including:

SCADA Systems

Distributed Control Systems (DCS)

PLC Networks

Historians

Industrial Ethernet Networks

Power Generation Control Systems

Pipeline Monitoring Systems

Remote Terminal Units (RTUs)

Assist with asset inventory management for OT and ICS environments.

Support cybersecurity assessments and vulnerability management activities.

Coordinate maintenance windows and security-related operational activities with facility personnel.

Compliance & Governance

Support compliance activities related to:

NERC-CIP

NIST Cybersecurity Framework

IEC 62443

ISO 27001

TSA Pipeline Security Directives

CIS Controls

Maintain operational records and evidence required for audits and regulatory reviews.

Ensure adherence to internal cybersecurity policies and client requirements.

Reporting & Documentation

Prepare daily, weekly, and monthly operational reports.

Generate cybersecurity incident summaries and executive dashboard metrics.

Track:

Incident volumes

Threat trends

Mean Time to Detect (MTTD)

Mean Time to Respond (MTTR)

System availability metrics

Service level compliance

Maintain operational procedures, runbooks, and escalation matrices.

Required Qualifications

Education

Diploma or Bachelor’s Degree in:

Cybersecurity

Information Technology

Computer Science

Network Engineering

Industrial Automation

Engineering Technology

Related Discipline

Experience

3–7 years of experience in:

Security Operations Centers (SOC)

Network Operations Centers (NOC)

Cybersecurity Operations

Industrial Control Systems Security

Critical Infrastructure Operations

Experience supporting energy sector clients is strongly preferred.

Technical Knowledge.

Familiarity with:

Cybersecurity Technologies

SIEM Platforms (Microsoft Sentinel, Splunk, QRadar, Securonix, CrowdStrike, FortiSIEM)

Endpoint Detection & Response (EDR)

Intrusion Detection/Prevention Systems (IDS/IPS)

Security Orchestration and Automation (SOAR)

Vulnerability Management Tools

Network Technologies

TCP/IP

Routing & Switching

VPN Technologies

Firewalls

Wireless Networks

Network Monitoring Platforms

OT/ICS Technologies

SCADA Systems

DCS Platforms

PLC Networks

OPC Communications

Modbus





DNP3

IEC 61850

Industrial Ethernet Architectures

Preferred Certifications

Nozomi Networks Certified Engineer (NNCE)

Nozomi Networks Advanced Troubleshooting (NNAT)

GIAC Certified Incident Handler (GCIH)

GIAC Response & Industrial Defense (GRID)

CISSP

GICSP (Global Industrial Cyber Security Qualified)

Security+

CySA+

CISM

GIAC Certifications

Cisco CCNA / CCNP (Security) or equivalent

Microsoft Security Certifications

IEC 62443 Cybersecurity Fundamentals Specialist

Competencies

Strong analytical and investigative skills

Excellent situational awareness and decision-making ability

Ability to manage multiple incidents simultaneously

Strong communication and stakeholder management skills

High attention to detail

Critical thinking and problem-solving capabilities

Ability to work effectively under pressure in a 24/7 operational environment

Strong understanding of operational risk management and critical infrastructure protection

Physical & Work Environment Requirements

Ability to work rotating shifts

Participation in on-call support rotations as required.

Occasional travel to client sites, plants, substations, power generation facilities, refineries, terminals, pipelines, and industrial operations.

Ability to obtain client-specific security clearances and site access permissions.

Success Measures The Coordinator will be evaluated on:

Reduction in cybersecurity incident exposure.

Timely detection and escalation of security events.

Incident response effectiveness.

Compliance with client and regulatory requirements.

Accuracy and completeness of reporting.

Continuous improvement of SOC/NOC operational processes.

Client satisfaction and operational reliability metrics.

Typical Systems & Environments Supported

Nozomi Networks Platform

Splunk Enterprise Security

Securonix

Microsoft Sentinel

QRadar

Active Directory & Identity Services

Microsoft Server Infrastructure

SCADA Systems

Industrial Control Systems (ICS)

Power Generation Assets

Industrial Networks

Firewalls & Security Appliances

Enterprise & OT Monitoring Platforms

Critical Infrastructure Systems

Operational Technology Environments

This position is critical to protecting the operational integrity, safety, reliability, and cyber resilience of energy-sector clients. The successful candidate will play a frontline role in defending industrial and power generation environments against evolving cyber threats while ensuring the uninterrupted operation of critical infrastructure assets.

To Apply: Please Send your resume to [email protected] with the subject “ Coordinator, Incident Management & Monitoring Center (SOC/NOC) ”.

📌 Coordinator, Incident Management & Monitoring Center (SOC/NOC) (Alberta)
🏢 Pengcorp
📍 Alberta