Position Title: E09 2026 CPIC Platoon Supervisor

Job Opening Id: 45864

Current Location(s): Records and Information Mgmt; Police Op Support and Proj

# Required: 1

Association: Niagara Region Police Association

Salary: $92,658.37

Anticipated Start Date: Immediately

Post Date: 2026-07-27

Close Date: 2026-08-24

About Us

With over 700 uniformed officers and over 320 civilian professional staff, the Niagara Regional Police Service is one of Ontario’s 10 largest police services. We strive to provide the best police service possible to our communities, and we are always looking for strong and passionate candidates to serve and protect the citizens and visitors of one of the most beautiful regions in Canada.

The Niagara Regional Police Service provides a quality work environment with careers in all police disciplines and civilian positions. A career in policing is exciting, rewarding, and challenging. The NRPS takes pride in providing opportunities for personal career development and advancement to our members.

The Niagara Regional Police Service is dedicated to serving and protecting residents and visitors within the Regional Municipality of Niagara. In partnership with the community, we shall provide quality policing services, with integrity, diligence and sensitivity.

POSITION SUMMARY In addition to performing the duties of the CPIC Operators (maintaining entries on the CPIC system via the Versadex user interface and CPIC web application and monitoring of narrative traffic messages), the CPIC Platoon Supervisor is responsible for the supervision of the CPIC Operators, while ensuring the efficient operation of an entire platoon.

MAJOR RESPONSIBILITIES

1. Complete annual performance reviews for platoon members.
2. Complete Kronos time and attendance entries and coordinate platoon staffing requirements (e.g., assign lunch hours, prepare, and maintain the annual leave, holiday, and float time schedules).
3. Update and/or remove various flag records, templates, etc. and manage Provincial and Zone Alerts.
4. Liaison for NRPS & Hamilton PS Agreement for the Provision of Canadian Police Information Centre Mutual Aid.
5. Query, add, modify, and remove records on the CPIC system in relation to: Person Files (e.g., wanted, missing, accused, court action, order, special interest police), Vehicle Files (e.g., stolen, recovered, special interest police), Marine Files (e.g., stolen, recovered, special interest), Property (e.g., stolen, lost, recovered) including firearms.
6. Verify and validate CPIC entries to ensure accuracy and maintain the integrity of the CPIC system.
7. Send, receive, and disseminate narrative traffic messages to other police agencies, including Zone and Provincial Alerts.
8. Record Suspensions and Impoundments utilizing the Ministry of Transportation Suspension & Impoundment Management.



System (SIMS). Query registered owners and vehicle/driver history information through the Police Automated Registration Information Service (PARIS).
9. Respond to inquiries from public, outside agencies, external police agencies, and internal calls from Civilian and Uniform members relating to CPIC and police contact information. Liaise with the Provincial Court personnel.
10. Monitor, retrieve, and transcribe General Occurrence Reports, Supplementary Reports, CRC Reports, tickets, street checks, follow-ups, and online reports from the Transcription queue within Versadex.
11. Perform Commissioner of Oath duties for the Niagara Regional Police Service.
12. Submit requests for off-line searches in the absence of CPIC Audit Clerks.
13. Maintain accurate and current information in the Master Name Index and Known Offender module within Versadex and Core Records on the CPIC system. Maintain the integrity of the Master Name Index, Master Vehicle Index, and Master Business Index within Versadex by identifying and preventing duplicate entries and performing address verification.
14. Conduct nightly browse through property module within Versadex to identify property with serial numbers not added to CPIC; add outstanding property to CPIC.
15. Responsible for processing all flag record requests.
16. Responsible for processing all hot list requests associated with the Automated Licence Plate Recognition (ALPR) system
17. Contact RCMP help desk to confirm problems with CPIC lines when necessary and notify Service units as required.
18. Other duties as required.

JOB SPECIFICATIONS (Required Education, Experience, etc.)

- High school diploma plus completion of up to one (1) year of relevant post-secondary courses (e.g., business, software, etc.) plus a minimum of four (4) years CPIC Operator experience or an equivalent combination of education and experience.
- Successful completion of the CPIC Maintenance Course through the RCMP (pre-hire) and the Records and CPIC Advanced course through the Ontario Police College (post-hire).
- Exceptional attention to detail and concentration; ability to multi-task in a fast-paced environment.
- Effective interpersonal, listening, written and verbal communication skills with the ability to probe for details where required.
- Ability to quickly adapt to changes in policies and procedures within the Service.
- Experience overseeing the performance of a person or group, program,



project, or process.
- Comprehensive knowledge of MS Office programs and in-house systems which includes: Versadex, CPIC, NORA, ECM, etc.
- Strong typing skills (minimum 40 wpm).

PHYSICAL/MENTAL DEMANDS

- Extended periods of visual concentration required when using computer.
- May require extended periods of keyboard and mouse use.
- Mental concentration and attention to detail is required to ensure the accuracy of CPIC records.

WORKING CONDITIONS

- Normal office environment.
- May be exposed to disturbing graphic/written materials.
- May be required to manage multiple deadlines and/or urgent assignments.
- Work may be subject to interruptions.
- Considerable telephone and electronic communication with Service personnel, approved outside agencies (e.g., other Police Services, Ontario Court of Justice staff, etc.) and members of the public.
- Follows 12-hour shift rotation.

SUPERVISORY ACCOUNTABILITY

- Direct supervision of the CPIC Operators assigned to Platoon.

How to Apply Qualified applicants are invited to submit a resume and cover letter.

To be successful, candidates must be able to meet the following requirements:

- Must be versatile to support a 24/7 operation and work in a variety of units at all NRPS locations across the Niagara Region
- Minimum 18 years of age
- Successful completion of a Criminal Records Check including police checks with local, provincial and out-of-country law enforcement agencies
- Valid class “G” driver’s license and acceptable 5-year driver’s abstrac
- Satisfactory professional references

Please note that the Niagara Regional Police Service does not use artificial intelligence of automated decision-making tools in our recruitment processes. All applications are reviewed directly by our Talent Acquisition Team. We thank all applicants in advance for their interest. Only those candidates selected to proceed in the process will be contacted.

Closing Statement The NRPS acknowledges the importance of the authority entrusted to its members by the community and the critical role of preserving public trust in policing. Our goal is to provide high-quality policing services characterized by integrity, diligence, and sensitivity to the community we are entrusted to serve. We are dedicated to reflecting the community we serve as it undergoes evolution and diversification.

The Niagara Regional Police Service will provide accommodations for a disability in employment activities in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Please contact us at (905) 688-4111 Ext. 102-5131 or [email protected] should you require an accommodation to participate fully and equally during the recruitment and selection process.

📌 CPIC Platoon Supervisor (Niagara Falls)
🏢 Niagara Regional Police Service (NRPS)
📍 Niagara Falls