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Apply By: Tuesday, August 11, 2026 11:59 pm EDT

Customer Care Representative - Bilingual (English/French)

Job ID: 246966

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

ServiceOntario - Contact Centre Services Branch

City:

Thunder Bay

Position(s) language:

Bilingual English/French

Job term:

1 Permanent

Job code:

95423 - Customer Service Rep 2

Salary:

$28.81 - $33.40 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Meaningful Service. Real Community Impact.

Join ServiceOntario's dynamic team in Thunder Bay and play an important role in supporting your community through every customer interaction. ServiceOntario connects people to essential government services, and this position places you at the heart of that work. With structured training and a supportive team environment, you'll build valuable public service skills while contributing to services that Ontarians rely on every day.

Learn more about this dynamic and exciting role!

About the job

As part of the team, you will help deliver customer service by providing accurate information and support for a range of government programs and services. Work is varied and customer-focused, with each interaction offering the opportunity to help members of the public navigate important services. In this role, you can expect to:

- provide information and support to members of the public and business community by phone, email and online regarding government programs, services and resources
- explain policies, guidelines, procedures and program requirements
- help clients resolve issues accessing services or information and connect them with the appropriate area for further support when needed
- maintain accurate records, files and electronic databases
- prepare reports, correspondence and other business documents

What you bring to the team

Mandatory requirements

- You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Customer service and communication skills

You have experience with:

- providing customer service in a busy, high-volume environment, such as a contact centre or customer service setting
- listening carefully, asking questions, and providing accurate information and guidance
- handling customer concerns and finding solutions to resolve issues
- communicating clearly and professionally, both verbally and in writing

Problem-solving and analytical skills

You can:

- gather information, assess situations, and determine appropriate solutions
- identify customer needs, including those that may not be immediately apparent
- use sound judgement, discretion, and tact when handling customer inquiries and concerns
- analyze information and apply policies, procedures, and guidelines to support decision-making

Collaboration and organizational skills

You can:

- work in a collaborative, team-focused environment
- build positive working relationships and contribute ideas to support team goals
- adapt to changing priorities and operational needs




- organize your work effectively and manage multiple tasks in a dynamic setting

Program knowledge and research skills

You can:

- research, interpret, and explain information related to government programs and services
- apply legislation, regulations, policies, and guidelines to provide accurate information and service
- locate, assess, and use information from multiple sources to respond to customer inquiries

Technical skills

You can:

- use common computer applications, including email, word processing, spreadsheets, databases, and online tools
- research and retrieve information using electronic systems and reference materials
- maintain accurate records and files with attention to detail

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- a modern, friendly and accessible physical work environment

Additional information:

Apply by: Tuesday, August 11, 2026 11:59 pm EDT

Position details:

- 1 Bilingual English/French Permanent, 189 Red River Rd, Thunder Bay, North Region, Criminal Record Check

Compensation group: Ontario Public Service Employees Union

Work hours:

Schedule 3.7





Category:

Customer and Client Services

Posted on:

Monday, July 27, 2026

Note:

- This ad is also available in French.

- About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

- - Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
- Starting salary for the CSR - 2T level: $27.02 per hour.

- The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments.

Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

- W-MG-246966/26

How to apply:

- You must apply online.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

- Read the to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information.

Recruitment services team will contact you within 48 hours.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French.

Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

📌 Customer Care Representative - Bilingual (English/French) (Thunder Bay)
🏢 Ministry of Public and Business Service Delivery and Procurement
📍 Thunder Bay