CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR) Who is a Customer Service Representative (Motivator)? The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.
This includes answering the phone within three rings and taking messages or booking appointments.
Assist
Members on the floor with questions about the FitFix and Cardio machines. Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
Assist
Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind.
Establishes and maintains effective relationships with customers and gains their trust and respect.
Among the first to volunteer to help others succeed. Superior customer service skills; Proficiency in the use of computers Previous customer service and sales experience an asset Ongoing training and development to ensure a long and successful career path The expected annual range of total compensation is $16,000 - $17,900 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.
This job posting is for an existing vacancy. Diversity and Inclusion At GoodLife Fitness, we are committed to fostering an inclusive, accessible setting, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. #