Become a pivotal Customer Service Leader at Service Nova Scotia in Sydney, guiding a dedicated team to deliver exceptional client experiences. This permanent role involves direct supervision and leadership of customer service staff. In this Program Admin Officer 3 position, you will oversee Customer Service Representatives and ensure a high standard of service delivery.

Your responsibilities include staff recruitment, performance management, and creating customer-focused teams. You'll also administer program policies and step in as needed in lieu of the manager, making this a role with a significant impact. Key Responsibilities:

- Supervise frontline customer service teams daily
- Lead recruitment and staff performance management efforts




- Ensure the development of quality service programs
- Implement employee training and development plans
- Act in place of the manager during absences Requirements:
- Bachelor’s degree plus five years experience
- Proven team supervision in a service context
- Robust communication and organizational skills
- Knowledge of government programs and services
- Proficiency in MS Office and SharePoint Drive service excellence and leadership in customer satisfaction as a Customer Service Leader at Service Nova Scotia.

📌 Customer Service Leader in Sydney
🏢 The Government of Nova Scotia
📍 Sydney