The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Responsibilities Respond to incoming phone calls, and customer emails to process orders efficiently

Promote and maintain good customer relationships

Acknowledge and resolve customer complaints

Ensure customer satisfaction and provide qualified customer support

Perform orders, refunds, and exchanges





Monitor incoming product to provide accurate ETAs to customers

Support the Sales Team with quote follow-up and proactively share customer information

Gain an understanding of our products and how they are best utilized through continued development training

Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers

Partner with Sales Team to resolve customer issues

Adhere to all Company policies and procedures

Comply with all Health & Safety related policies, procedures, and safe work practices

Other duties as assigned

📌 Customer Service Representative (Calgary)
🏢 Allredi
📍 Calgary