Minimax Express is a family owned trucking company that has been in business for over 35 years. Our 300 team members are proud to work for Minimax, many have been with us for 10-15 years.

This is a full time day job (Mon to Fri) 07:00 - 17:00 with 1 hour unpaid lunch.

Compensation is based upon experience, LTL trucking background preferred.

As the first point of contact for customers, the Customer Service Representative plays a key role ensuring customers receive a pleasant experience with Minimax.

Duties and Responsibilities

Under the supervision of the Terminal manager, the duties and responsibilities of the Customer Service Representative include, but are not limited to, the following:

· Investigates and resolves shipment issues listed in the Over Short & Damaged (OS&D;) report;

· Tracks and traces shipments by responding to customer inquiries via email or phone, using resources such as dispatch, drivers and downline terminals;

· Provides drivers with missing or necessary information to ensure successful freight delivery;

· Assists with daily dock checks, reviews distressed freights, addresses any issues and updates the transportation management software to ensure accurate up-to-date records;





· Answers general shipping-related questions from customers and potential customers.

Other

· Other duties as assigned.

Minimum Requirements

· High School Diploma or equivalent, post-secondary education is an asset;

· Minimum Two (2) years of experience in a customer service role, LTL trucking;

· Customer-focused approach, with exceptional communication skills and interpersonal skills to provide a professional, positive experience;

· Strong analytical and problem-solving skills, with the ability to exercise sound judgement, troubleshoot as necessary and provide recommendations to management on how to resolve reoccurring issues; and

· Excellent time management skills and the ability to work efficiently in a fast-paced environment with changing priorities.

Experience with Excel spreadsheets

Job Type: Full time

Pay: From $22.00 per hour

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Vision care

Ability to commute/relocate:
- Belleville, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Customer Service Representative (Belleville)
🏢 Minimax Global Solutions
📍 Belleville