Lead the customer service team in Fort McMurray with the Regional Municipality of Wood Buffalo. This full-time supervisor role demands exceptional leadership and a strong focus on community engagement. As a Customer Service Supervisor, you will oversee daily operations within the Community Services Department.

Your role is pivotal in ensuring exceptional service delivery, coaching the team, managing performance, and handling escalated inquiries. You will collaborate with different departments to enhance service excellence and implement continuous improvements in municipal services. Key Responsibilities:

- Lead and mentor the customer service team effectively
- Oversee municipal services and operational guidance
- Ensure adherence to cash handling and safety protocols




- Maintain records and metrics for service inquiries
- Drive continuous improvement initiatives across departments

Requirements:

- Minimum five years in customer service roles
- Two years of supervisory experience required
- Solid knowledge of municipal operations and bylaws
- Proficiency in accounting and cash handling
- Diploma in relevant fields or equivalent experience

Utilize your leadership skills and customer service expertise to enhance community engagement and service excellence in Fort McMurray.

📌 Customer Service Supervisor in Fort McMurray
🏢 Regional Municipality of Wood Buffalo
📍 Fort McMurray