Location: Charlottetown, PEI or Copiague, New York Employment Type: Permanent, Full-Time Reports To: Sr. Director, Commercial Salary Range: Compensation commensurate with education and experience About Us We provide full-service contract manufacturing, bottling, and packaging solutions for white-label gummy natural health products, supporting clients from concept through launch. Operating within a regulated manufacturing environment, we are committed to quality, compliance, and continuous improvement.

The Prospect The Customer Success

Manager serves as the strategic liaison between internal teams and key customer accounts. This role requires a deep understanding of customer purchasing behavior, supply chain coordination, product lifecycles, and operational challenges. You will be responsible for ensuring that customers experience seamless service from purchase order to product delivery — and beyond.

What Success Looks Like

Maintaining full ownership and strategic oversight of assigned customer accounts

Ensuring purchase orders and fulfillment processes are accurate and timely

Proactively managing product lifecycle communication and SKU oversight

Resolving customer challenges efficiently through cross-functional collaboration

Providing clear reporting, documentation, and customer communication

Supporting account growth through alignment with Sales and Commercial teams Responsibilities Maintain deep knowledge of customer account details, including contacts, preferences, business cycles, and industry-specific nuances

Act as the go-to expert for all customer-specific SKUs, configurations, and order histories

Understand customer goals, challenges, and business drivers

Track and validate customer purchase orders from entry to invoice

Monitor order status, lead times, and fulfillment schedules





Coordinate with internal teams to ensure timely and accurate deliveries

Stay informed on where customer products are in the product lifecycle (e.g., launch, active, EOL)

Proactively communicate product availability, changes, or phase-outs to customers

Maintain complete and updated knowledge of all customer-related SKUs, including custom specifications

Serve as the first point of contact for operational or product issues

Work cross-functionally with Sales, Supply Chain, Product, and Support teams to resolve customer challenges effectively

Identify patterns or recurring customer issues and propose systemic solutions

Provide customers with regular updates on orders, lead times, and product availability

Prepare and present customer-specific reports and dashboards highlighting KPIs and fulfillment metrics

Maintain meticulous documentation of all customer interactions and decisions

Collaborate with Sales on account strategy and forecasting

Partner with Supply Chain and Logistics teams to anticipate potential delays or risks

Work closely with Product teams to relay customer feedback and performance insights Qualifications 5+ years of experience in Customer Success, Operations, Supply Chain, or Account Management roles

Excellent communication and interpersonal skills

Highly detail-oriented with strong problem-solving skills

Degree or diploma from a recognized post-secondary institution

Ability to collaborate internally with multiple stakeholders, including remote cross-functional teams, and externally with partners

Advanced Microsoft Office® product skills

Experience in the food processing or pharmaceutical industry preferred Our Commitment to Inclusive Hiring We are committed to building an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences. Accommodations are available throughout the recruitment process upon request.

📌 Customer Success Manager (Charlottetown)
🏢 Top Gum North America (formerly Island Abbey Nutritionals™)
📍 Charlottetown