Drive customer engagement and product adoption as a Customer Success Product Specialist at Mastercard. Engage with clients to ensure smooth onboarding and successful utilization of our innovative solutions. In this role, you will support customers in leveraging Mastercard’s data and analytics solutions, focusing on onboarding and ongoing usage.

Your key responsibilities include addressing inquiries, providing education on product features, and enhancing customer experiences through strategic guidance. Collaborating with clients and internal teams, you will foster long-term relationships that promote product retention and improve overall satisfaction. Key Responsibilities:

- Serve as main contact for customer inquiries and support
- Provide product feature guidance and troubleshooting




- Engage customers proactively during onboarding
- Conduct customer training sessions and demonstrations
- Analyze adoption rates and identify churn risks Requirements:
- Experience in delivering SaaS solutions or data products
- Solid customer engagement and consulting background
- Excellent analytical and problem-solving skills
- Ability to collaborate with diverse stakeholders
- Bachelor's degree or equivalent qualification Become a trusted partner for Mastercard customers, ensuring they achieve success with our innovative product suite.

📌 Customer Success Specialist at Mastercard (Toronto)
🏢 Mastercard
📍 Toronto