Client Advisory & Transformation Serve as a trusted advisor to clients pursuing Content Operations and Content Supply Chain transformation initiatives. Lead discovery sessions, workshops, and operating model assessments to identify opportunities for improvement and scale. Help clients define future‑state content operating models, governance structures, workflows, and delivery approaches.

Advise clients on the adoption of modern content production capabilities, automation strategies, and AI‑enabled content operations. Partner with clients to align people, process, technology, and data across their content ecosystem.

Delivery Leadership

Lead end‑to‑end delivery of Content Operations engagements, ensuring business objectives, timelines, financial targets, and quality standards are met. Oversee multi‑disciplinary delivery teams operating across onshore, nearshore, and offshore locations. Establish and manage governance frameworks, delivery cadences, performance metrics, and continuous improvement programs.

Coordinate daily operations, stand‑ups, sprint ceremonies, and stakeholder reviews across distributed teams. Drive issue resolution, risk mitigation, and proactive communication throughout engagement lifecycles. Ensure successful transition from solution design into operational execution.

Content Supply

Chain & Production Operations Design and optimize content production workflows across planning, creation, review, approval, localization, publishing, and measurement. Support clients in building scalable content supply chain capability and production operating models. Identify opportunities to improve speed, efficiency, governance, and content quality through process redesign and enablement.

Guide implementation of content production best practices across web, digital assets, email, social, personalization,



and omnichannel experiences. Collaborate with technology teams to integrate content platforms, workflow tools, DAM solutions, CMS platforms, and automation capabilities. AI & Innovation Help clients understand the impact of GenAI and Agentic AI on content operations and content production.

Identify opportunities to introduce intelligent automation and AI‑enabled workflows. Support development of AI‑powered operating models that enhance efficiency while maintaining governance and quality standards. Translate emerging industry trends into practical client solutions and delivery approaches.

People Leadership

Lead and mentor content operations, project management, and delivery resources across multiple engagements. Foster collaboration between client teams, offshore production teams, and Accenture Song capability groups. Support capability development, knowledge sharing, and continuous improvement initiatives. Actively contribute to practice development, methodologies, assets, and go‑to‑market offerings.

Qualifications 10+ years of experience delivering large‑scale content operations, digital production, marketing operations, or content supply chain programs. 5+ years leading cross‑functional client‑facing teams in consulting, agency, managed services, or enterprise environments. Proven experience managing distributed delivery teams across onshore, nearshore, and offshore models.

Experience leading content production programs involving web content,



digital assets, campaign execution, localization, and omnichannel delivery. Strong understanding of content operating models, workflow design, governance, and content lifecycle management.

Experience facilitating executive workshops and stakeholder alignment sessions. Demonstrated ability to manage program financials, delivery risks, resource planning, and client relationships.

Experience implementing or working with CMS, DAM, workflow, and content operations platforms.

Experience with Adobe Experience Manager, Adobe Workfront, Adobe Experience Cloud, Sitecore, Optimizely, Contentful, Aprimo, or similar platforms. A university degree is required for this position. English language proficiency is required.

Bonus Points

Experience with Content Supply Chain transformation initiatives. Knowledge of AI‑enabled content creation, workflow automation, and Agentic AI solutions.

Experience building global content hubs, factory models, or managed services organizations.

Experience developing business cases and operating model recommendations for executive stakeholders. Strong consulting background with experience translating strategy into execution.

Success Metrics

Clients successfully transform and scale their content operations capabilities. Delivery teams operate efficiently across global production models. Content supply chains become faster, more effective, and more measurable.

AI‑enabled workflows drive tangible productivity improvements. Client stakeholders view Accenture Song as a trusted strategic partner for Content Operations transformation. Engagements achieve strong delivery performance, client satisfaction, and commercial outcomes.

Compensation

British Columbia/Ontario: $161,050 to $319,300 annually.

📌 Delivery Lead - Content Operations (Quebec)
🏢 Accenture
📍 Quebec