Avyan Family Dental is a up-to-date, patient-focused dental practice committed to creating a calm, welcoming, and high-quality experience for every patient. We value teamwork, clear communication, and genuinely caring for the people we serve.

We are seeking a confident, organized, and patient-focused Dental Administrator / Patient Care Coordinator who enjoys working with people, thrives in a fast-paced environment, and plays a key role in guiding patients from their first call to treatment completion.

You will often be the first and last impression of our clinic — and a vital part of our patients’ trust and experience.

Key Responsibilities

- Patient Experience & Communication

Greet patients warmly and manage check-in/check-out efficiently Answer phones and respond to emails/texts while managing high call volumes

Handle patient questions and concerns professionally and compassionately

Support patient retention through recalls, reactivation, follow-ups, and feedback

Encourage and support 5-star patient reviews

Scheduling & Coordination

Strategically schedule hygiene and doctor appointments to optimize flow and minimize gaps

Manage confirmations, recalls, waitlists, same-day openings, cancellations, and no-shows

Coordinate appointments across providers and help keep the clinic running on time

- Treatment Coordination & Financial Conversations

Present treatment plans and financial estimates clearly and confidently Verify insurance coverage and explain limitations and expectations

Submit and follow up on predeterminations/estimates (as assigned)

Collect payments, process transactions, and maintain accurate patient ledgers

- Administrative & Systems Support





Maintain accurate patient records and document conversations thoroughly Manage referrals and incoming/outgoing records per clinic protocols

Support daily and weekly administrative checklists and operational standards

- Qualifications:

Must-Have Minimum 2 years experience in a dental front desk or dental admin role

Excellent communication skills and confidence discussing schedules, fees, and treatment

Strong attention to detail and comfort with multitasking and computers

Professional, positive attitude with a strong sense of accountability

Preferred

Experience with dental software (Akitu 1, Dentrix, Cleardent, Tracker, Power Practice, AbelDent, etc.)

Knowledge of Alberta dental insurance plans, coordination of benefits, and predeterminations

Strength in treatment acceptance, reactivation, and patient follow-up

What Success Looks Like

Patients feel welcomed, informed, and genuinely cared for.

Schedules are well-managed with minimal gaps and reduced cancellations.

Treatment plans are clearly communicated and followed through.

Documentation is accurate, timely, and consistent.

- Why Join Avyan Family Dental?

Supportive and collaborative team environment Clear expectations and growth opportunities A clinic culture that values respect, learning, and patient-first care
- How to Apply

Please email your resume along with a short note describing: Your dental admin experience and software used and why would you like to join us?

Only eligible candidates with experience will be contacted.

Job Types: Full-time, Permanent

Perks

- Dental care
- Paid time off

Work Location: In person Job Type: Full-time

Pay: $25.00-$32.00 per hour

Benefits

- Dental care
- Paid time off

Work Location: In person

📌 Dental Receptionist (Calgary)
🏢 Avyan Family Dental
📍 Calgary