Dentistry at Frederick is looking for an experienced, passionate and patient-focused front desk team member to join our growing team.

If you're someone who enjoys creating positive patient experiences, communicates with confidence and compassion, takes pride in staying organized, and thrives in a collaborative environment, we'd love to hear from you. We're building a workplace where professionalism, teamwork, accountability, and exceptional patient care are at the heart of everything we do.

About the Role

As the first and last point of contact for our patients, you'll play a vital role in creating an exceptional patient experience while helping the practice operate efficiently each day.

This position requires a proactive individual who is comfortable managing multiple priorities, communicating effectively with patients and teammates, and contributing to the overall success of the practice.

Key Responsibilities

Patient Experience & Communication

- Welcome every patient with warmth, professionalism, and genuine care.
- Serve as the primary point of contact for patients both in person and over the phone.
- Clearly explain appointments, treatment flow, financial arrangements, and next steps.
- Manage patient questions, concerns, and scheduling changes with confidence, empathy, and professionalism.
- Build patient trust through consistent, respectful, and solution-focused communication.

Scheduling & Practice Performance
- Manage an efficient and productive schedule using Dentrix.
- Proactively minimize cancellations and no-shows through effective patient communication.




- Fill short-notice openings and optimize daily scheduling opportunities.
- Support patient retention by actively managing recall and overdue patient follow-up.
- Contribute to achieving the practice's production and collection goals through strong scheduling and communication practices.

Administrative Responsibilities
- Maintain accurate and detailed patient records.
- Process insurance claims, billing, and treatment estimates accurately.
- Ensure compliance with RCDSO standards, Ontario privacy legislation, and IPAC requirements.
- Protect patient confidentiality at all times.

What We're Looking For

Required Qualifications

- Minimum of two (2) years of experience as a Dental Receptionist or Treatment Coordinator.
- Proficiency with Dentrix or comparable dental practice management software.
- Strong understanding of dental terminology, insurance coordination, scheduling, and patient flow.
- CPR and First Aid Certification.

Professional Qualities We're looking for someone who:
- Communicates confidently, professionally, and respectfully.
- Takes ownership of their work and follows through on commitments.
- Thrives in a collaborative, team-first environment.
- Welcomes feedback and values continuous learning.




- Maintains professionalism, discretion, and integrity.
- Brings a positive attitude and solution-oriented mindset to each day.
- Is highly organized, dependable, and adaptable in a fast-paced setting.
- Understands that every interaction contributes to the patient experience.

Our Culture At Dentistry at Frederick, we believe exceptional patient care begins with an exceptional team.

We are committed to building a workplace where:

- Respect is demonstrated in every interaction.
- Communication is open, honest, and solution-focused.
- Team members support one another and celebrate each other's success.
- Accountability and professionalism are expected from everyone.
- Patients feel genuinely welcomed, cared for, and confident in the care they receive.

If you're looking for a workplace where your contributions matter, your ideas are valued, and your growth is supported, we'd love to meet you.

Compensation

Up to $31.00 per hour, based on experience, qualifications, and demonstrated communication and organizational abilities.

How to Apply

Please submit your resume via Indeed along with a brief cover letter.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: Up to $31.00 per hour

Benefits

- Company events
- Flexible schedule
- On-site parking

Ability to commute/relocate:
- Kitchener, ON N2B 3R1: reliably commute or plan to relocate before starting work (required)

Experience:
- Dental office: 2 years (required)

Work Location: In person

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