Desktop Support Analyst( L1/L2)

Location: North York, ON (On-site)

Job Type: 1 year contract with extension

Pay: 25/hr

Are you passionate about technology and enjoy solving technical challenges while delivering exceptional customer service? We're looking for a Desktop Support Technician for one of the largest North American Retailers.

In this role, you'll be the first point of contact for end-user technical support, helping employees stay productive by resolving hardware, software, and network-related issues. If you enjoy hands-on troubleshooting, working with modern technologies, and being part of a supportive team, we'd love to hear from you.

What will you be doing?

- Provide hands-on desktop and technical support for end users, troubleshooting hardware, software, and peripheral issues.
- Install, configure, and maintain desktops, laptops, monitors, mobile devices, printers, and other IT equipment.
- Respond to and resolve support requests through the company's ticketing system while meeting service level expectations.
- Create, manage, and maintain user accounts, permissions, and security groups within Active Directory.
- Troubleshoot basic networking issues, including connectivity, shared drives, VPN access, printers, and Wi-Fi.
- Support Windows 11 devices, including system updates, deployments, and upgrades.




- Document technical issues, resolutions, and knowledge base articles to improve team efficiency.
- Escalate complex technical issues to senior IT team members when required.
- Deliver outstanding customer service by communicating technical solutions clearly and professionally.
- Assist with workstation deployments, employee onboarding/offboarding, and hardware inventory management.

Must haves:

- 2+ years of experience in Desktop Support, IT Help Desk, or Technical Support.
- Hands-on experience supporting Windows 11 environments.
- Experience using IT ticketing systems such as ServiceNow, Zendesk, Fresh service, Jira Service Management, or similar.
- Working knowledge of Active Directory, including user account creation, password resets, permissions, and group management.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, printers, and connectivity troubleshooting.
- Experience supporting desktops, laptops, mobile devices, monitors, and printers.
- Strong problem-solving, troubleshooting, and analytical skills.
- Excellent communication and customer service skills.
- Ability to prioritize multiple requests in a fast-paced environment.
- Availability to work in office in North York, Monday to Friday.

📌 Desktop Support Analyst (North York)
🏢 Power Staffing Solutions
📍 North York