Join Our Team as a Desktop and End User Support Engineer

Are you passionate about delivering exceptional end-user support and optimizing desktop environments?

We’re seeking a dedicated Desktop and End User Support Engineer to empower users and streamline IT services at our prestigious client location in Montreal.

This role offers you the chance to be at the forefront of service delivery, combining technical expertise with a commitment to user satisfaction.

In this dynamic position, you will provide comprehensive technical support for all end-user devices, manage incident resolution queues, and ensure the seamless operation of desktop and laptop environments. Your expertise will help maintain high standards of service quality, support remote users, and contribute to continuous process improvements, making a tangible difference in daily operations.

Required Skills

- Proficiency in managing user devices using Microsoft Enterprise Applications such as SCCM and Intune
- Strong troubleshooting skills to resolve complex desktop and device issues
- Experience with incident and request management processes




- Familiarity with software deployment and asset management procedures
- Knowledge of video conferencing technologies for remote user support
- Understanding of service transition, compliance standards, and process improvement
- Excellent communication skills in both English and French, essential for user interactions
- Certifications like MCSA and ITIL Foundation are preferred and will strengthen your profile
- Relevant certifications (MCSA, ITIL Foundation) highly desirable
- Proven experience supporting enterprise-level end-user environments in a similar role
- Bilingual fluency in English and French

Other Requirements:

- Ability to adapt to a rapid-paced environment with diverse user needs
- Ability to work in office 4 days/ week

If you’re ready to make a significant impact by supporting cutting-edge end-user technology and enhancing user experiences, we encourage you to apply now. Embrace this opportunity to grow your career while providing essential IT support in a vibrant, forward-thinking environment! Salary : $80 000-90 000/ yr

📌 Desktop and End User Support Engineer (Montreal)
🏢 HRConnects
📍 Montreal