Elevate your career as Siena's Director of Strategic Accounts, focusing on high-value customer relationships and expansion. This remote role requires a shark mindset and commercial acumen to drive growth. Siena is looking for a strategic leader to manage customer accounts above $100K ARR.

In this permanent, senior role, you will build deep executive relationships and collaborate with commercial teams on operational roadmaps. This position involves proactive engagement with stakeholders to turn CX deployments into comprehensive solutions across customer businesses. Key Responsibilities:

- Own a portfolio of strategic accounts driving retention
- Build stakeholder maps influencing decision-making
- Lead expansion beyond CX into multiple business areas
- Run executive-level conversations impacting contracts
- Partner with AEs for commercial growth and account needs

Requirements:

- Proven commercial track record with measurable results
- Experience engaging with C-suite stakeholders
- Background in complex enterprise accounts
- Ability to win back at-risk accounts
- Solid AI fluency with relevant projects built

Take charge of significant customer relationships while shaping Siena's strategic trajectory.

📌 Director of Strategic Accounts at Siena (Vancouver)
🏢 Siena AI
📍 Vancouver