Elevate client support at Niagara College as the Director of Technical Client Services. This pivotal role focuses on providing leadership and oversight of comprehensive technology support for learning environments. At the Welland Campus, you will play an integral role in the ITS Management team, shaping the strategy for technical client services.

Your responsibilities will include overseeing service desk operations, embedding ITSM governance, and leading a team committed to service excellence for over 4,000 devices on campus. Key Responsibilities:

- Ensure high-quality technical support to classrooms and labs
- Manage large-scale projects for client technology
- Establish effective ITSM standards and SLAs
- Direct budget management for departmental expenditures
- Lead security technology innovations across the campus

Requirements:

- 7 years of IT frontline support experience
- 5 years in a managerial position overseeing IT teams
- Relevant IT certifications (A+, Network+, etc.)
- Technical experience with AV and surveillance support
- Robust leadership and mentoring competencies

Contribute your talent to enhance the educational experience at Niagara College.

📌 Director of Technical Client Services - Niagara College (Ontario)
🏢 Niagara College
📍 Ontario