Director of Field Service . This is a pivotal leadership role with a rapidly growing industrial OEM based in Hamilton, Ontario. The successful candidate will oversee all field service operations and be responsible for building out scalable service frameworks, processes, and technical structures to support aggressive company growth.

This advanced facility designs, engineers, and manufactures large-scale industrial equipment and customized systems for clients across multiple sectors. As the organization expands globally, they require a strategic service leader capable of implementing best practices and driving operational excellence.

Lead and develop the field service department (technicians, coordinators, and technical support)Design, implement, and optimize commissioning, installation, maintenance, and service escalation workflows

Establish and track service KPIs, resource planning, and reporting systems to sustain long-term scalability

Drive high-level service strategy to improve reliability, response time, customer experience, and lifecycle support

Manage departmental budgeting, margin optimization, and profitability models

Work cross-functionally with engineering,



operations, project management, and leadership

Lead customer escalation resolution; support complex, high-impact field issues

Introduce best practices for safety, training, quality, client communication, and service documentation

Mentor, coach, and support the growth of field service personnel

10+ years of progressive leadership within industrial field service operations

Proven success implementing scalable processes and service infrastructure in a growth environment

Strong business and financial acumen (budget management, service contracts, profitability analysis)

Demonstrated leadership of multidisciplinary technical teams

Ability to travel domestically and internationally as needed

140,000 – $160,000 base salary + 20% performance bonus

Plus comprehensive perks package and long-term growth opportunity

We are recruitment industry leaders committed to quality service, integrity, respect and equal opportunity.

Accommodations are available to all applicants upon request throughout our recruitment process.

📌 Director, Office of Travel Management (Canada)
🏢 itec group
📍 Canada