Country Paws Dogplex isn’t simply a place dogs visit—it’s an exciting destination filled with activities, services, shopping and unforgettable experiences for dogs and their humans.
We’re looking for an enthusiastic and sales-minded Dogplex Guest Experience Ambassador to join our front-counter team.
This is not an ordinary reception position. You’ll be a welcoming host, reservation expert, tour guide, product specialist and salesperson. You’ll help every guest discover the products, services and experiences that are right for their dog.
Your Role in the Adventure
- Welcome every dog and human with warmth, enthusiasm and a smile
- Create a fun and memorable check-in and check-out experience
- Learn our dogs’ names and make returning guests feel recognized
- Book daycare, boarding, grooming and other Dogplex services
- Provide engaging tours that showcase everything the Dogplex offers
- Learn about our pet products, treats, food and merchandise
- Explain product features and benefits clearly and confidently
- Ask questions to understand each customer’s needs
- Recommend suitable products and services for their dog
- Introduce guests to memberships, promotions and new products
- Help increase retail and service sales through genuine recommendations
- Keep products organized, well stocked and priced
- Answer telephone calls, emails and customer questions
- Process purchases, payments and reservations accurately
- Communicate special requests to our dog-care teams
- Keep the front counter, lobby and retail areas guest-ready
- Handle customer questions and concerns positively and professionally
- Look for thoughtful ways to surprise and delight our guests
Pay: $18.00-$22.00 per hour
Benefits
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Adaptable schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
📌 Dogplex Guest Experience Specialist (London)
🏢 COUNTRY PAWS DOGPLEX
📍 London
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