Desktop Support Technician

Work Location: Winnipeg MB CAN R3E 0T2

Duration 5 month (with possibility for extension )

- Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers.
- Resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.
- Set up computer and related equipment hardware on the work bench with network and power connections
- Validate system was pre-imaged with correct and approved image
- If there are additional hardware upgrade options purchased (such as additional RAM, graphic card, OPAL hard drive), this hardware upgrade equipment must be installed by a qualified technician in the appropriate computer.
- Confirm that all IT Hardware is operating to manufacturer specifications; Any IT Hardware faults discovered must be repaired under approved OEM warranty prior to deployment.
- Perform any configuration setup as documented in standard installation guidelines; for example, installation of business unit approved SCCM pre-built software packages (if applicable)
- For IT Hardware installations at sites outside of the staging facility:

o Re-pack IT Hardware, if applicable, apply provided shipping label so that it is ready for shipping utilizing in-house mailroom services to ship equipment to user location.

o Installation Technician loads and transports IT Hardware to external site for installation.

o On-site installation locations may be any location in Manitoba that is a client site.

- The Installation Technician will unpack (where applicable)



and set up new IT Hardware at the end user location, replace existing IT Hardware at end user location, perform network connection and configuration (where applicable), transfer any data from old computer to new computer (where applicable), provide basic orientation to end user to ensure recent IT Hardware is operational, ensure installed software is configured to end user’s expectations, and arrange for existing IT Hardware to be returned to surplus location; In the event of any unresolved issues, the technician shall inform the Deployment Coordinator before leaving end user’s location to arrange appropriate follow-up action;
- Perform image procedure using approved infrastructure, tools (i.e. SCCM) and provided guidelines at the staging rooms.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

📌 Field Service Technician (Winnipeg)
🏢 Dexian
📍 Winnipeg