Job Title: Fleet Debugging & Incident Management Engineer

Key areas to look for include:

Server platform validation/SDET/FW development etc (BIOS, BMC, DPU,GPU, storage, networking, server bring-up)

Fleet diagnostics, root cause analysis, and issue triage

Telemetry, monitoring, dashboarding, and log analysis

Python/PowerShell automation and operational tooling

Azure DevOps, incident management, and release validation

Experience supporting server cloud infrastructure, datacenter, or large-scale deployment environments

Job Summary

We are seeking a proactive engineer to support large-scale fleet operations, incident management, and platform debugging activities. The role requires ownership of production issues, cross-functional coordination, root cause investigations, and executive-level reporting to ensure fleet health and operational readiness.

Key Responsibilities

· Own ICM triage, incident tracking, escalation, and closure.

· Perform fleet debugging across hardware, firmware, BMC, BIOS, and platform software layers.

· Analyze logs, telemetry, crash dumps, and diagnostics to identify failure patterns and root causes.

· Coordinate with platform, validation, firmware, release, and deployment teams to drive issue resolution.

· Lead operational reviews and provide status, risk, and incident trend reporting to stakeholders.

· Work closely with offshore engineering teams, providing technical guidance and execution oversight.





· Support release readiness assessments and fleet health monitoring activities.

· Identify opportunities for automation and operational process improvements.

Required Skills

· Robust communication, stakeholder management, and problem-solving skills.

· Strong experience in hardware and firmware debugging.

· Hands-on knowledge of server platforms, BMC, BIOS, Linux, and low-level system architecture.

· Experience with incident management, production support, or fleet operations.

· Ability to analyze logs, telemetry , and system diagnostics to troubleshoot complex issues.

· Proficiency in Python, Shell, or PowerShell scripting.

Preferred Skills

· Experience with DPU, GPU, accelerator, or cloud-scale server platforms.

· Exposure to Azure infrastructure, data center operations , or reliability engineering.

· Familiarity with ICM, monitoring systems.

· Experience leading investigations across geographically distributed teams.

Key Focus Areas: Fleet Debugging, ICM Management, Root Cause Analysis, Platform Reliability, Operational Reporting, Cross-Team Coordination, and Incident Resolution.

Thanks & Regards,

Trayambkeshwer Dwivedi (Trayam), Sr. Technical Recruiter

Raas infotek corporation

262 Chapman road, Suite 105A, Newark, DE-19702

Direct number: (phone hidden) | 132

Text Now: (424) 222 7980

Email : [email protected]

📌 Fleet Debugging & Incident Management Engineer (Canada)
🏢 Raas Infotek
📍 Canada