At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Coast Lonsdale Quay Hotel in North Vancouver, BC is looking for a Front Desk Agent with flexibility in their availability, to join our team and contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. The hours for this role will fluctuate between part time and full time, and some overnight shifts will be required to cover off vacations. What this role does:

Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage Follows established procedures and policies when completing tasks

Receives, sorts and distributes incoming mail

Prepares and sends courier packages and ensures accurate billing and records

Orders office supplies and maintains inventory levels

Acts as an Ambassador for Coast,



including greeting guests and handling basic inquiries Demonstrates a customer service attitude with internal/external contacts Provides basic data entry and transaction handling service for the Front Office Inputs data accurately into the appropriate database

Produces statistics and reports on the data as per standard formats Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up

Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit

Handles cash, cheques, credit and debit card transactions in accordance with hotel policies

Other duties as required

What we're looking for

Minimum 1 year experience in similar position preferred

Secondary School Diploma

Advanced communication, interpersonal, and customer service skills Technical aptitude

Beginner level in the use of MS Office Suite Skilled appearance and attitude Bondable Exemplifies Coast’s core values and enjoys working in a culture of accountability

Able to work a flexible schedule which includes evenings, weekends and some nights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.

If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted NO PLACE LIKE COAST !

📌 Front Desk Agent (North Vancouver)
🏢 Coast Hotels
📍 North Vancouver