Are you a passionate person seeking a clinic that fosters collaboration, offers a vibrant clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is seeking enthusiastic individuals to join our team.

At Axis, our client care coordinator team is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and clients.

About Us

At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy. Established in 2018, our clinics in the Greater Toronto Area embody a vibrant culture of hard work and dedication to providing exceptional care. We're committed to continuous learning and offer opportunities for professional growth.

Our Values

Determination

Collaboration

Outcome-Obsession

Role Overview

This role reports to the Regional Coordinator (RC) of the respective clinic. In this role, you will provide excellence in front desk operations, clinic workflow and service to support therapists and clients to deliver a lasting impression on each client. The ideal candidate has a positive attitude, eagerness and passion for getting things done in an efficient and accurate manner, all while upholding Axis standards.

The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities and/or tasks may be assigned from time to time.

What You'll Do

Promote the clinic culture





Embody Axis core values and standards to help deliver the Axis Experience to all clients

Support therapists in their day-to-day needs to ensure smooth workflows

Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards

Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs

Manage client bookings and arrival times

Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary

Accurately and precisely capture referral notes for new clients

Ensure all billing, invoicing and claims are submitted and filed accurately

Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards

Work with the LC to follow up on any outstanding payments as necessary

Respond to all medical request inquiries received at the clinic

Complete all cash reconciliation and reporting processes at end of day/end of month

Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations

Work with LC to assist with any tasks, business initiatives and documentation as needed

Who You Are

You have 1+ years experience in customer service and/or hospitality

You are adaptable to work days,



evenings and/or weekend hours as needed

You must be able to work a minimum of 2 shifts per week (equivalent to ~10 hours per week)

You have strong attention to detail

You are passionate by nature, wanting to help your team grow as a whole

You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients

You are able to work independently with minimal supervision as well as within a team

You have an innate drive to work hard, take initiative, and hustle

You come in everyday with your professional cap on, and as your authentic self

You prioritize your mental and physical health so you can come in everyday as the best version of yourself

You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out

You care about your workspace, ensuring your space is clean and presentable

You embody strong sales, communication and customer service skills

You are open-minded and adaptable to new workflows and business initiatives

Perks This Role Offers

Hourly Wage of $19-21

On-Site Gym

Casual Work Attire

Competitive Salary

Bonus Incentives for Staff Referrals

Staff Discounted Treatment Sessions

Growth and Leadership Opportunities

Mental Health Benefits via Inkblot Therapy The Best Culture/Work Environment in the Industry

Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.)

Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)

📌 Front Desk Reception (Downtown) (Toronto)
🏢 Axis Therapy u0026 Performance
📍 Toronto