Service Director, Assessment & Remediation, Ontario – Day in the Life

As a Service Director you will report to the Service Line VP and provide strategic and operational leadership for a Regional Business Unit (RBU) within our Assessment, Remediation, Reclamation and Monitoring (ARRM) Service Line in Ontario. This role is accountable for driving financial performance, operational excellence, and safe, high‑quality service delivery. Deliver RBU performance targets (revenue, profitability, utilization, margins, DSO, pipeline, and cost management).

Lead and develop Service Leads to drive performance and align with strategic goals. Oversee workforce planning, hiring, performance management, and succession planning. Foster a high‑performance, collaborative culture and address performance issues proactively.

Ensure compliance with company policies, systems, and governance requirements. Collaborate with functional leaders (HR, Finance, Health & Safety, Legal, Marketing, etc.) Drive revenue growth initiatives and support strategic business development efforts. Partner with Revenue & Growth teams on account strategies, client development, and key hiring decisions.

Promote collaboration across service lines to strengthen market presence and client delivery.

Technical

Excellence & Project Delivery Ensure effective assignment of Project Managers, Project Directors, Technical Advisors,



and Subject Matter Experts. Promote quality, technical excellence, and adherence to project management standards. Oversee project performance through reviews and lifecycle controls to ensure quality and profitability.

Align technical capabilities with client needs to enhance value delivery. Act as Project Director, Technical Advisor, Subject Matter Expert, or proposal lead where appropriate. Degree or Diploma in engineering, geosciences, or environmental sciences related disciplines with a minimum of 10 years of direct consulting experience.

Qualified registration in good standing with a Qualified Person designation is an asset. Located in the Greater Toronto Area or immediate vicinity, with an expectation to work in the Oakville or Guelph office full‑time or on a hybrid basis for a minimum of three days per week. Valid and clean Class 5 driver’s licence with no restrictions, and ability to travel.

Ability to multitask and prioritize various project‑related or internal deliverables and delegate as appropriate in accordance with the Delegation of Authority. Value responsiveness and executing quality work while developing tactics to grow the business aligned with the Canadian business objectives. We acknowledge that diverse experiences and perspectives help enrich our team and contribute to our success.

📌 Full Time Service Coordinator I (Guelph)
🏢 Onterris
📍 Guelph