Functional Analyst (12 Month Contract) Location: New Westminster, BC / Hybrid Staffing Placement Opportunity Position Overview We are seeking an experienced Functional Analyst to support enterprise technology and analytics initiatives. The successful candidate will work closely with business stakeholders, product teams, technical teams, and delivery partners to gather requirements, support solution design, and ensure successful delivery of business solutions.

Project Overview The project involves delivering multiple enterprise initiatives focused on improving customer experience, operational efficiency, analytics capabilities, and business decision-making. The program will utilize Agile delivery methodologies and leverage modern data warehouse, business intelligence, cloud-based technologies, and traditional on-premise solutions.

Key Responsibilities Lead requirements gathering sessions, workshops, and stakeholder interviews to identify, analyze, validate, and document business, functional, and non-functional requirements. Support product owners with backlog refinement, prioritization, user story creation, and acceptance criteria development. Translate business needs into functional specifications, user stories, acceptance criteria, and supporting documentation.

Analyze existing business processes and identify opportunities for process improvements through technology solutions. Develop and maintain:

Business Requirements Documents (BRDs) Functional Requirements Documents (FRDs) User stories and acceptance criteria Process maps and workflow documentation Requirements Traceability Matrix (RTM) Perform business process analysis, including As-Is/To-Be process mapping, workflow analysis, and gap assessments.



Collaborate with business stakeholders and technical teams to evaluate solution options and recommend appropriate approaches. Work closely with developers, data teams, QA analysts, and solution architects to ensure requirements are accurately implemented.

Support data analysis activities, including data requirements gathering, business rule validation, and data mapping. Assist with reporting, dashboard, and business intelligence requirements.

Support User Acceptance

Testing (UAT), including test planning, test scenarios, test cases, and defect management. Maintain requirements traceability throughout the project lifecycle. Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives. Maintain project documentation and support knowledge transfer activities. Provide functional analysis support across multiple initiatives as required.

Key Deliverables Business Requirements

Documents (BRDs) Functional Requirements Documents (FRDs) User Stories and Acceptance Criteria Business Process Maps (As-Is / To-Be) Workflow Diagrams Gap Analysis Documentation Functional Specifications Requirements Traceability Matrix (RTM) Data Mapping Documentation Business Rules Documentation UAT Strategy, Test Scenarios,



and Test Cases Requirements Validation and Sign-Off Documentation Solution Impact Assessments Change Request Documentation Stakeholder Workshop Materials and Meeting Notes Training Materials and User Guides (as required) Project Status Updates and Progress Reports Knowledge Transfer Documentation Required Qualifications 5+ years of experience as a Functional Analyst, Business Analyst, or similar role. Strong experience gathering, analyzing, and documenting business and functional requirements. Ability to translate business requirements into detailed functional specifications, user stories, and acceptance criteria.

Experience facilitating stakeholder workshops and requirements sessions. Strong business process analysis, process mapping, and gap analysis skills.

Experience creating BRDs, FRDs, user stories, acceptance criteria, and functional documentation.

Experience supporting UAT planning, execution, and defect resolution. Solid understanding of Agile delivery methodologies.

Experience working in a SAFe Agile environment. Hands-on experience with Azure DevOps for backlog management, user stories, and sprint planning. Proficiency with Microsoft Visio for process mapping and workflow documentation. Excellent communication, facilitation, analytical, and documentation skills.

Preferred Qualifications Experience supporting enterprise-scale technology or digital transformation initiatives.

Experience working with cross-functional teams, including business stakeholders, data analysts, data architects, developers, QA teams, and product owners.

Experience supporting data, reporting, analytics, or business intelligence initiatives is an asset. Note; this is an opportunity with a Microserve client.

📌 Functional Analyst (British Columbia)
🏢 Microserve
📍 British Columbia