Family-owned and operated business, specializing in the fabrication and installation of quartz, laminate, butcher block, and natural stone countertops, as well as a variety of other decorative surfaces. We take pride in our high-quality workmanship and are dedicated to locally fabricating and installing custom countertops for both residential and commercial projects. With a history dating back to 1970, Colonial Countertops has over 50 years of industry experience.
Our commitment lies in offering the utmost in quality and durability. We strive to provide exceptional customer service by partnering with leading suppliers such as Cambria, Cosentino and Caesarstone as well as Formica, Wilsonart and Arborite to offer the highest standard of products available on the market.
Position Summary
This position is responsible for all operational aspects of the branch excluding production (manufacturing and installation): sales, customer service, scheduling, purchasing, and administration in accordance with the company’s objectives.
General Manager ensures smooth everyday operations in a protected manner, achieving sales targets and growing a customer base within the Branch Territory. Responsibilities include management of the staff and coordination of workflow with other branches.
Job Duties and Responsibilities:
- Oversee day to day operations and make decisions with regards to price matching, job issues and customer service
- Assess local market conditions and identify current and prospective sales opportunities
- Look for growth opportunities within the branch
- Establish and develop positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff
- Address customer satisfaction issues promptly
- Establish plans of actions to correct and address deficiencies and customer complaints
- Work collaboratively with production staff to meet customer needs
- Establish and enforce Company Quality Standards in customer service
- Maintain professional and technical knowledge
- Ensure a safe work environment and compliance with the company policies
- Contribute to team effort and complete other duties as required or assigned.
Qualifications
- Associated degree and equivalent industry experience required. Bachelor’s degree preferred.
- Minimum three years of experience in a leadership role
- Ability to meet sales targets
- Strong leadership and management skills
- Excellent sales, customer service, and interpersonal skills
- Good verbal and written communication skills
- Organizational skills and attention to detail
- Ability to prioritize tasks, delegating when appropriate
- Proficient with Microsoft Office
- Valid Class 5 driver’s license
Why work for Colonial? We take pride in a work environment that’s inclusive, and team oriented.
Colonial offers
- Extended Health and Benefits package after 3 months of full-time employment
- family and employee assistant programs
- RRSP matching program
- competitive wages
- opportunity for growth within our organization.
Colonial Countertops fosters a safe work environment for each and every employee. We value all our employees and their families. #cc
Job Types: Full-time, Permanent
Pay: $85,000.00-$100,000.00 per year
Benefits
- Casual dress
- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
- French not required
Experience:
- management: 5 years (required)
- B2B sales: 5 years (required)
Licence/Certification:
- Class 5 Drivers Licence (required)