Who you are

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

- 10+ years of experience in client management, aligning account strategies to revenue opportunities

- 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management

- Previous sales experience in selling AI, IT and/or Business transformation solutions

- Experience exceeding sales targets
- Experience leading a virtual or matrixed team

- Understanding of broad, macro-level business IT needs

- Travel up to 50% (depending on geography/region)

What the job involves

- You will lead the strategy, new business development and adoption for a major international ServiceNow customer in the Automotive market

- You will oversee executive relationship management and lead virtual teams, including country-based Account Executives,



Solution Sales, Solution Consulting, Support and Professional Services

- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow

- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams

- Oversee growth of global accounts, including development and deployment of worldwide resources

- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level

- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience

- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Benefits

- Generous family leave

- Matched donations

- Annual learning stipends

- Adaptable PTO

- Competitive retirement plan

- Paid volunteer time

📌 Global Account Director (Canada)
🏢 ServiceNow
📍 Canada