- Manage and maintain all IT Infrastructure components including Servers, Storage, Network, Firewall, Virtualization, Backup Systems, and Cloud Services.

- Ensure high availability and stability of all IT systems and infrastructure across all company sites.

- Monitor and support ERP infrastructure performance and connectivity.

- Lead IT operations activities and ensure timely resolution of incidents based on agreed SLA.

- Design, implement, and maintain Disaster Recovery and Business Continuity plans.

- Ensure proper Cybersecurity controls and compliance with Group IT security policies.

- Manage IT vendors, suppliers, ISP providers, and infrastructure contracts.

- Participate in annual IT budgeting and infrastructure capacity planning.

- Oversee new sites/factories infrastructure setup and connectivity projects.

- Manage and develop the Infrastructure & IT Operations team technically and operationally.

- Ensure proper backup, monitoring, patch management, and data protection mechanisms.

- Recommend infrastructure enhancements and modernization initiatives.

- Ensure infrastructure availability target of 97% or above.

- Develop and maintain IT policies, procedures, and operational documentation.

- Ensure smooth operation of Microsoft environment, networking services, VPN, WiFi,



and endpoint infrastructure.

- Coordinate with different departments to ensure uninterrupted business operations.

- 15+ years of relevant experience in Information Technology (IT).

- Strong experience in IT Infrastructure & Operations Management.

- Hands-on experience in Servers, Networking, Virtualization, Backup Solutions, and Firewalls.

- Experience with Microsoft Environment, Active Directory, VMware, Hyper-V, and Cloud Platforms.

- Good understanding of Cybersecurity concepts and best practices.

- Experience in ERP environments such as Microsoft Dynamics 365 or Oracle Fusion is highly preferred.

- Experience in manufacturing or FMCG environments is preferred.

- Strong troubleshooting and analytical skills.

- Strong leadership and team management capabilities.

- Vendor management and negotiation skills.

- Positive communication and presentation skills.

- Strong knowledge of SLA management and IT service delivery.

- Ability to work under pressure and manage critical incidents.

- Very good English language proficiency.

If you’re interested in joining our team, please fill out the form below to tell us more about yourself and your experience.

📌 Group IT & Infrastructure Manager (Leader)
🏢 Al Kholoud For Trading u0026amp; Distribution
📍 Leader