Guest Service Supervisor The Guest Service Supervisor role is to assist & support the front line team, communicate organizational needs, oversee employees' performance, problem solving, assist in training and lead in the IHG brand mission.

Duties and Responsibilities:

- Training & providing exceptional, professional excellent guest service.
- Follows the IHG Loyalty standards and membership program.
- Communicates and implements current and new procedures and expectations.
- Responds and follows up to inquiries relating to guest surveys and concerns.
- Ensures the well-being of our guests and team members by being alert to and reporting potential hazards.
- Possesses excellent guest service skills, communication skills in the arrival & departure experience.
- Responsible for managing cash and daily floats.

Skills:

- Guest oriented with a, helpful, caring and personable personality.
- Works well in a fast paced work environment. Knowledge of PropertyManagement System Micros/ Opera,
- Takes initiative and "think outside the box". Attention to detail, order & cleanliness.
- Has exceptional energy, flexibility and professionalism




- Offers exceptional service and meeting the needs of others Effective communication skills (verbal, listening, writing)
- Proven ability to organize tasks and priorities effectively with accurate sense of detail.
- Attentive and possesses effective problem solving skills.
- Must be able to work with and understand financial information and data analysis.
- Education & Work Experience:
- Ability to deal with all levels of management and colleagues in a qualified manner.
- Ability to manage multi-tasked assignments. Must be hands on in all areas.
- Experience in recruitment, training and motivation.
- College or Hospitality Management diploma an asset.

Job Type: Full-time Pay: From $19.00 per hour

Benefits

- Dental care
- Extended health care
- Vision care

Ability to commute/relocate:
- Huntsville, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Customer/Guest service: 2 years (preferred)

Work Location: In person

📌 Guest Service Supervisor - Full Time (Huntsville)
🏢 Holiday Inn Express & Suites
📍 Huntsville