Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure recent kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet.

As a Guest Services team member, you are responsible for delivering an amazing client experience to our external and internal customers. You will display a vast knowledge of our facility and all that it offers. 15-32 hours per week – must be available for morning, evening and weekend shifts as needed. Sales & Guest Experience Manager Build relationships with customers to deliver an amazing customer experience regardless of the channel (in person, phone or email).

Be knowledgeable on all aspects of the facility including pass types, all programs and services including, fitness centre, aquatics, arenas,



registered and drop-in programs, camps, school groups, birthday parties, preschool, childcare, as well as facility bookings. Demonstrate knowledge and proficiency of the legend software system or equivalent registration and booking system. Display a strong understanding of Vivo’s policies and procedures including membership cancelations, program cancelations, and requirements.

Accurately complete all necessary paperwork related to memberships, cancelations and holds each shift. Participate in leading emergency response procedures for the facility. 2+ years of progressive customer service experience ~ Post‑secondary diploma and/or university degree in a related area, or equivalent work experience ~ Highly developed organisational and administrative skills, ability to meet deadlines and work autonomously ~

📌 Guest Services Representative (Full-time & Part-time) (Calgary)
🏢 Vivo for Healthier Generations Society
📍 Calgary