Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune (phone hidden) companies to startups, small and mid-sized organizations in Canada/US. We are currently hiring a IBMS (Operative BMS) SME – Techno-Functional Analyst for our consulting client in the Toronto area.

Role: IBMS (Operative BMS) SME – Techno-Functional Analyst

Type: Contract

Rate Range: $40-45/hr C2C (40 hrs /week)

Duration: 6-12 months + potential extensions

Location: Hybrid (2/3 days from home) Toronto, ON, Canada

Domain: Consulting and Telecom

Role Description

- Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment.
- Troubleshoot issues in scheduling| ad sales| traffic| and billing modules.
- Handle incidents| service requests| and user queries via ticketing tools.
- Perform SQL-based database troubleshooting| data validation| and fixes.
- Investigate and resolve data inconsistencies and system integration issues.
- Conduct root cause analysis (RCA)



and ensure SLA adherence.
- Support user access| configurations| and minor enhancements.
- Work closely with sales| traffic| finance| and technical teams

Essential Skills:
- Strong experience in Operative IBMS BMS system
- Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)
- Hands-on SQL & database troubleshooting (mandatory)
- Experience in helpdesk / EUC support setting
- Familiarity with ServiceNow/JIRA or similar tools
- Robust analytical| problem-solving| and communication skills
- Understanding of infrastructure / EUC environment (VDI| VPN| etc.)
- Knowledge of integrations and reporting tools

Please note:
- Resumes must be submitted in Word format
- Must include on the resume candidate’s availability for on site/hybrid/remote, along with days available.

📌 IBMS (Operative BMS) SME – Techno-Functional Analyst (Toronto)
🏢 Tech Talent International
📍 Toronto