Join IKEA as the Product Quality & Recovery Manager II, focusing on customer satisfaction by leading product quality and recovery processes. This role is instrumental in managing high-volume retail operations effectively. As the Product Quality & Recovery Manager II, you will apply 3-5 years of leadership experience to develop your team while demonstrating IKEA's values.

Your role focuses on ensuring that product quality and safety are prioritized, enhancing customer trust in our products. You'll leverage an understanding of retail dynamics to boost commercial shopping experiences by proactively preventing product-related issues and supporting circular sustainability initiatives. Key Responsibilities:

- Guide and mentor the Product Quality & Recovery team




- Ensure excellent usage of processes and tools
- Promote proactive management in product quality compliance
- Create commercial strategies for As-Is products
- Design action plans for department improvement Requirements:
- 3-5 years leadership experience in retail
- Familiarity with product quality and safety regulations
- Business-minded with customer-oriented vision
- Comprehensive IT and sustainability knowledge
- In-depth understanding of IKEA's product range Drive excellence in product quality while promoting sustainability and enhancing the shopping experience for IKEA customers.

📌 IKEA Product Quality & Recovery Manager II (Richmond)
🏢 IKEA Gruppe
📍 Richmond