Are you a people-focused leader who thrives on solving complex problems, interpreting legislation, and ensuring critical decisions are made accurately and on time? Do you have a passion for operational excellence, records management, and leading high-performing teams? If you enjoy working in a fast-paced environment where attention to detail, sound judgment, and collaboration make a real difference, we want to hear from you.

As the Manager, Inmate Records at Maplehurst Correctional Complex, you will lead a specialized team responsible for inmate records administration, sentence calculations, court documentation, admissions, transfers, and releases. You will oversee processes that ensure lawful custody, timely releases, compliance with legislation, and the integrity of institutional operations. Working closely with correctional leaders, courts, police services, legal representatives, and other justice-sector partners, you will provide expert advice, resolve complex cases, drive continuous improvement, and foster a culture of accountability, inclusion, and service excellence.

This is an opportunity to lead meaningful work that directly supports public safety, strengthens confidence in Ontario's correctional system, and helps shape the future of one of the province's largest and most dynamic correctional institutions. Join us and make an impact where precision, leadership, and purpose come together.

Leadership That Makes a Difference

At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We're looking for leaders who are authentic, accountable, and courageous. People who bring others together, ask bold questions, and lead with purpose.

About the job

We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.

As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.

You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.

Leadership is about impact, and in this role, you'll have the prospect to make a meaningful one. You will:

- Lead and oversee inmate records operations by managing the administration of inmate records, sentence calculations, court documentation, admissions, transfers, releases, and related records processes to ensure accuracy, security, and compliance.




- Provide leadership and direction to staff by setting expectations, assigning work, coordinating schedules, coaching employees, supporting professional development, and fostering a respectful, inclusive, and high-performing team environment.
- Ensure legislative and policy compliance through the interpretation and application of relevant legislation, regulations, court orders, ministry directives, and institutional policies related to inmate records and sentence administration.
- Manage complex records and custody matters by providing expert guidance on sentencing calculations, legal documents, disclosure requests, inmate movement, and other operational issues that impact lawful custody and release decisions.
- Build and maintain key stakeholder relationships by collaborating with institutional management, courts, police services, legal counsel, justice-sector partners, and other stakeholders to support effective information sharing and coordinated operations.
- Drive operational excellence and risk management by monitoring records processes, identifying areas for improvement, implementing best practices, analyzing trends and reports, and taking proactive steps to mitigate operational, legal, and public safety risks.

Your ability to align your team's efforts with broader organizational goals will be key to your success, and to the success of the people we serve.

Meet Your New Team

Located in Milton, Ontario, Maplehurst Correctional Complex is one of the province's largest and busiest adult correctional facilities. As a key institution within Ontario's correctional system, Maplehurst plays a vital role in supporting public safety through the secure custody, care, and supervision of individuals in conflict with the law. The institution operates in a dynamic and fast-paced workplace where collaboration, professionalism, and operational excellence are essential to daily success.

Working at Maplehurst means being part of a dedicated team that supports complex correctional operations and contributes to the protected and effective administration of justice. Employees have the opportunity to work alongside skilled professionals from a variety of disciplines while making a meaningful impact on institutional operations, offender management, and public confidence in Ontario's correctional system. Whether supporting frontline operations or specialized services, staff at Maplehurst are united by a shared commitment to integrity, accountability,



and excellence in public service.

What you bring to the team

Leadership and People Management

- Experience leading and developing teams by setting clear expectations, establishing priorities, and promoting a culture of accountability and high performance.
- Ability to coach, mentor, and support staff through performance management, training, career development, and ongoing feedback.
- Experience managing staffing requirements, workload distribution, scheduling, and operational priorities in a fast-paced environment.
- Demonstrated ability to address employee relations matters, workplace concerns, and conflict resolution while maintaining a respectful and inclusive workplace.

Legislative Interpretation and Decision-Making

- Extensive experience interpreting and applying legislation, regulations, policies, directives, and legal documents within a complex operational environment.
- Ability to analyze court orders, warrants, and sentencing information to ensure accurate custody and release decisions.
- Sound judgment and decision-making skills to resolve complex, sensitive, or contentious cases with significant operational impact.
- Experience providing expert advice and guidance to management and staff on legislative and policy requirements.

Records Management and Operational Excellence

- Strong knowledge of records management principles, procedures, and systems, including maintaining accuracy, confidentiality, and data integrity.
- Experience overseeing records operations to ensure compliance with legislative, operational, and organizational requirements.
- Ability to identify operational risks, implement process improvements, and develop procedures that enhance efficiency and consistency.
- Strong analytical and organizational skills with the ability to manage multiple priorities and maintain attention to detail in a high-volume environment.

Communication and Stakeholder Management

- Exceptional communication skills with the ability to explain complex information clearly and effectively to diverse audiences.
- Experience building and maintaining collaborative relationships with internal and external stakeholders, including justice-sector partners.
- Ability to respond to inquiries, complaints, and sensitive issues with professionalism, diplomacy, and tact.
- Proven ability to collaborate across teams and organizations to support coordinated operations, achieve shared objectives, and deliver high-quality service.

Address:

- 1 English Permanent, 661 Martin St, Milton, Central Region, Vulnerable Sector Check, Credit History Check, Local Police Databases Search, PIP/NICHE/RMS

Posted on: Monday, July 27, 2026

Remember

The deadline to apply is Tuesday, August 11, 2026 11:59 pm EDT . Late applications will not be accepted.

📌 Inmate Records Manager (Milton)
🏢 Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
📍 Milton