Duties

- Answer incoming customer phone calls and respond to email inquiries.

- Receive and process customer orders accurately and efficiently.

- Assist walk-in customers at the office and determine their product requirements.

- Prepare quotations, sales orders, invoices, and related documentation.

- Provide customers with product availability, pricing, order status, and delivery or pickup information.

- Transfer completed orders to the warehouse for picking and preparation.

- Coordinate with warehouse staff to ensure orders are processed correctly and on time.

- Follow up on open, delayed, incomplete, or backordered items.

- Order missing products from approved local suppliers when required.

- Monitor outstanding supplier orders and provide updates to customers and internal staff.

- Search for alternative products or suppliers when a requested item is unavailable.

- Recommend suitable substitute products based on the customer’s requirements.

- Maintain accurate customer, order, pricing, and product information in the company’s system.

- Communicate order changes, shortages, substitutions, and special instructions clearly.

- Develop a working knowledge of TROTON Canada’s automotive refinishing and industrial coatings product lines.

- Support the sales, purchasing, and warehouse teams with daily operational tasks.





- Maintain a professional, organized, and customer-oriented order desk.

- Dependable, punctual, and able to work in office Monday through Friday from 8:00 a.m. to 5:00 p.m.

Experience

- Previous experience in customer service, order processing, inside sales, wholesale distribution, or a similar position.

- Experience in automotive refinishing, collision repair products, industrial coatings, paint distribution, automotive parts, or a related industry.

- Experience working with local suppliers and managing backorders or special-order products.

Qualifications

- Strong spoken and written English.

- Qualified telephone and email communication skills.

- Strong attention to detail and accuracy when entering orders and preparing invoices.

- Ability to manage multiple orders, customer requests, and priorities at the same time.

- Good organizational, follow-up, and problem-solving skills.

- Comfortable using computers, email, Microsoft Office, and order-entry or inventory-management systems.

- Ability to work independently and communicate effectively with customers, suppliers, and warehouse staff.

Job Type: Full-time

Pay: $33.00-$38.00 per hour

Flexible language requirement

- French not required

Work Location: In person

📌 Inside Sales & Order Desk Coordinator (Brampton)
🏢 Duffield Devils
📍 Brampton