About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience.

We Offer Work-life harmony with access to an award-winning holistic wellness program,

Continuous learning through our robust corporate curriculum and education reimbursement program,

Incredible rewards, travel incentives, and product and service discounts,

Pay-for-performance and best-in-class recognition programs, and

Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!

Position Details What You Will Do The Intermediate Claims Adjuster, Accident Benefits is responsible for oversight and handling of automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. The claims are of varying complexity and the successful candidate will have a agile personality and the ability to excel in a high performance environment.

The Intermediate Claims

Adjuster, Accident Benefits ensures claims are properly investigated, evaluated, and resolved in a timely manner. Provide oversight of external adjusters on outsourced claims

Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity





Manage challenging coverage claims with tact and professionalism

Timely, accurate reserving in line with Corporate protocols and guidelines

Maintain control over expenses through pro-active handling techniques

Direct vendor partners as necessary

Obtain approval from Manager on claims above authority

Manage claims in litigation, participate in mediations, pre-trials and settlement conferences Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are Post-secondary education or equivalent experience

CIP or working towards designation

Minimum of 3-5 years experience handling casualty claims required

Strong organizational; decision making and problem solving skillset

Ability to understand insurance contracts in various jurisdictions

Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues

Ability to cross-reference information with attention to detail

Strong general computer knowledge required

Excellent communication skills, both written and verbal Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal chance employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

📌 Intermediate Claims Adjuster, Accident Benefits (Mississauga)
🏢 Echelon Insurance
📍 Mississauga